EV Field Service Technician - Weekends - Ontario, CA

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution.

About the role

A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles. This individual will diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify possible performance-related concerns as well as study vehicle utilization; accurately record all Service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; and facilitate tool and parts warehousing. With assistance from the Service Team, the Service Technician will plan and execute a complete Service strategy for the region.

Responsibilities

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
• Represent Orange EV in the utmost professional manner
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
• Accurately record all service activity in the service record-keeping system
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs
• Provide a secure remote location for tools, parts, and other necessary items
• Deliver Operator and Maintenance training in addition to sales and business development support
• Travel as required for initial training and to ensure service team goals and customer needs are met

Qualifications

• High School Diploma; related technical degree preferred
• 1 or more years’ experience in the automotive or electrical industries
• Intermediate to advanced level experience with MS Office Suite, including Excel, Word, and TEAMS
• Knowledge of principles and processes for providing superior customer service
• Analytical approach to problem solving
• Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75-100 lbs
• Ability to squat, sit, lie under, or climb on the vehicle routinely
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them according to a schedule
• Ability to execute and follow through on instructions given by the supervisor
• Ability to articulate clearly when writing, including composition, spelling, and punctuation
• Travel as required for initial training and to ensure Service Team goals and customer needs are met