ETS Operations Lead, ETS

Key Responsibilities and Business Need

Reporting to the AVP of ETS, the Operations Lead orchestrates the day-to-day activities of the technical workforce across sound, lighting, and video disciplines. This role is essential for optimizing workflows, balancing resources, and ensuring the team consistently meets deadlines and event service standards.

Team Management and Oversight

• Orchestrates the day-to-day activities of a hybrid technical workforce, overseeing both full-time staff and freelance technicians.
• Maintains the agility required for variable workloads, scheduling, and rapid-response scenarios, providing seamless continuity for all technical event support.

University Community Relationship Building

• Cultivates strong partnerships with departments, full-time and freelance technicians, and University-sponsored events.
• Directly enables consistent, high-quality service delivery and a visible ETS presence.

Event Support and Execution

• Ensures appropriate staffing, coordinated logistics, and full operational readiness for events of all sizes.
• Preserved both quality and continuity across a high volume of requests.

Driving Positive Team Culture

• Contributes significantly to fostering a positive, collaborative, and inclusive team culture.
• Through direct engagement, coaching, and communication, helps maintain morale, promote team cohesion, retention, and embody ETS values.

Travel Required: YES (minimal, but might be necessary for the annual Board of Trustee Retreat)