ETRM Technical Business Analyst

Location: Houston, TX
Schedule: Hybrid 4x – Friday remote
Employment Type: Contract to Hire

Role Overview

We are seeking two Senior ETRM Business Analysts to provide application support for critical commercial trading platforms. These roles are focused on run-and-maintain activities and minor enhancements. This position is a platform specialist role, with an analyst focusing on Triple Point (Gas & Power). The successful candidates will partner with trading and operations users while coordinating work with an offshore support team.

Responsibilities

• Serve as the onsite ETRM Business Analyst (Using Triple Point/RightAngle platform)
• Provide day-to-day application support for trading, operations, and accounting users
• Own run-and-maintain activities, including ticket intake, triage, and prioritization
• Troubleshoot functional issues across the ETRM lifecycle and support month-end processing
• Break down work and assign tasks to offshore ETRM analysts
• Manage daily handoffs across time zones and validate completed work
• Coordinate the backlog, defects, and minor enhancements using Jira
• Maintain functional documentation and operational knowledge

Requirements

• 5+ years of hands-on experience with Triple Point or RightAngle
• Prior experience in a production support or application support environment
• Understanding of trading and supply business processes
• Experience with ticketing systems, defect tracking, and release coordination
• Ability to prioritize work based on business impact
• Experience collaborating with offshore or distributed teams
• Must be able to work onsite in Houston five days per week

Preferred Qualifications

• Exposure to Openlink Endur
• SQL or data-level troubleshooting experience
• Experience acting as a team lead for other analysts
• Background in oil and gas, energy trading, or commodities

Why This Role

• Engage in high-visibility support for critical trading platforms
• Opportunity to shape and stabilize a global ETRM support model
• Long-term engagement in a growing commercial systems environment

Benefits

• Medical, dental, vision, life, and disability insurance plans
• Employee Stock Purchase Program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks for associations including CompTIA and IIBA
• Dedicated customer service team for consultants and a certified Career Coach