Estimator in Training

About the role

The Estimator in Training at Gerber Collision & Glass works closely with the Estimator to learn how to effectively diagnose and prepare estimates for repair, ensuring accuracy, thoroughness, and profitability according to insurance partner and company guidelines.

Responsibilities

• Greet customers at repair drop-off and build rapport.
• Map damage with customers, document previous and current losses, and identify WOW opportunities.
• Handle repair mapping, take initial photographs, upload photos and notes to CCC One, and notify production of vehicle arrival.
• Verify estimates during teardown, finalize estimates using proper templates, and work with the repair team to ensure correct notations on windshields.
• Put together final parts lists, use the Promise Date Calculator to set promise dates, and call customers to review estimates and promise dates.
• Update customers regularly, participate in and contribute to production meetings, and schedule vehicles for completion the next day.
• Follow up with technicians after vehicle tear-down and make adjustments to estimates if needed.
• Aid insurance adjusters with damage reports and provide service to insurance claim re-inspectors.

Requirements

• High school diploma/GED required.
• Prior customer service experience.
• Successfully complete 16 I-CAR units within the first 12 months of employment.
• Must currently possess or successfully complete 16 I-CAR units within the first 12 months of employment.
• Preferred: 4-6 years related work experience.
• Photo-imaging software experience preferred.

Qualifications

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Skills

• Excellent communication skills.
• Computer literate.
• Knowledge of Microsoft products is preferred.
• Good decision-making ability and sound judgment.

Benefits

Gerber offers a comprehensive benefits package including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full-time employees working a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer-paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been providing collision repair services for over 80 years, dedicated to delivering the best possible experience for our customers.

Compensation

Compensation is commensurate with skill, education, and experience. This position may also be eligible for bonus opportunities tied to individual or business initiatives.