Estimator

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions and control your future.

About the role

The Estimator’s primary responsibility is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. The role plays a pivotal part in the success of the customer’s experience by ensuring alignment with all team members to achieve the repair facility's KPIs.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details
• Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes, and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions, and workshops recommended by the Store Manager

Requirements

• Knowledge of repairs and OE guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Skills

• Awareness of where to look for answers
• Basic computer skills
• Compliance for DRP’s
• Minimum of 1-year experience

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Pay

$70,000+ annually depending on closed sales per week