Estimator Assistant

About the role

Mcdonald Collision is seeking a CSR / Estimator Assistant to join their team. The ideal candidate should have experience in collision administration and a strong background in customer service.

Responsibilities

• Assisting with answering customer phone calls
• Customer service with walk-in customers
• Scheduling vehicle check-in/delivery walk-around with customers
• Customer updates
• Monitoring of office emails
• Monitoring of insurance supplement submissions
• Creating repair orders

Qualifications

• Good customer communication and service skills
• Collision administrative experience preferred
• Proficiency with collision estimating software, CCC preferred
• Excellent interpersonal skills, responsive listening and critical thinking aptitude
• Excellent oral and written skills, detail oriented, punctual
• Maintain a professional appearance, positive attitude with cooperation, and leadership style with all team members and customers

Requirements

• Basic computer skills (printer/copier/phones/camera)
• Basic math & accounting skills
• Able to multi-task in a fast-paced environment
• Able to handle high stress customers & situations with a positive attitude
• Attention to detail & quality oriented in all tasks
• A working understanding of vehicles or previous experience in the collision or mechanical field is helpful

Pay

Starting pay will be based upon experience and aptitude, however, we provide career advancement from within, and you will have advancement opportunities, based upon your performance.

Schedule

We offer a flexible schedule to accommodate your needs.