Estimating Administrative Associate

About the role

As an Estimating Administrative Associate, you’ll review repair estimates line by line and match them against insurance carrier estimates. You’ll ensure repair order files are complete and accurate, catching discrepancies and preventing oversights between estimates, carriers, and technicians. This entry-level position is ideal for detail-oriented administrative, billing, or office professionals looking to build a career in collision repair. No prior collision experience is required—training is provided.

Responsibilities

• Review and compare estimates line by line against insurance carrier estimates to identify discrepancies in operations, labor hours, parts, paint times, and rates.
• Ensure the final estimate accurately reflects the work performed.
• Prepare, document, and submit supplement requests, tracking each through carrier review and approval.
• Maintain accurate, complete repair order files in the shop’s estimating and management systems, including photos, parts invoices, and supporting documentation.
• Communicate with insurance adjusters, estimators, and technicians to resolve documentation questions and move approvals forward.
• Track estimate and supplement status, flag aging or stalled files, and report progress to shop leadership.

Requirements

• Prior administrative, office coordinator, billing, or customer service experience, ideally in a collision center, dealership, insurance, or automotive service environment.
• Strong attention to detail and comfort working with numbers, invoices, and multi-page documents that must be compared line by line.
• Proficiency with computers and standard office software (email, spreadsheets, Google Workspace). Experience with CCC ONE, Mitchell, or Audatex is a plus (training provided).
• Tesla or EV-specific knowledge is a plus (training provided).
• Strong written and verbal communication skills, with the ability to follow up professionally with carriers, vendors, and customers.
• Ability to manage multiple open files and competing deadlines in a fast-paced, technology-driven environment while maintaining accuracy.
• High school diploma or equivalent required.

Work Environment

This role is primarily office-based within an active collision repair facility. It involves extended periods of desk and computer work, with regular time spent on the shop floor reviewing vehicles, parts, and repairs alongside estimators and technicians. The shop environment can be noisy and fast-paced, requiring adherence to all safety protocols.

Physical Demands

• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Ability to sit and work at a computer for extended periods, and to move between the office and the shop floor as needed.
• Ability to lift and carry up to 15 pounds, if required.

Pay

$18.00 – $21.00 per hour, depending on experience.