Esthetician + Store Assistant Manager

About the role

FACE FOUNDRIÉ is an efficient and effective focused facial bar that provides affordable, approachable, and accessible skincare in a modern and inclusive environment. We specialize in facials, lashes, brows, and skincare, and we've been featured in FORBES, Entrepreneur, and Marie Claire. With a goal to establish an unparalleled presence across the nation, we perform over 360,000+ services annually and currently have 80+ locations open with plans to expand nationwide.

Responsibilities

• Support the Store Manager in the day-to-day operations of the business and help ensure all FACE FOUNDRIÉ standards are consistently met.
• Oversee Front Bar operations, including scheduling adjustments, assigning breaks and lunches, and assisting with daily staffing needs.
• Serve as a point of contact for team scheduling changes, call-outs, and client concerns when the Store Manager is unavailable.
• Aid in inventory management, weekly inventory counts, receiving shipments, and maintaining professional and retail product levels.
• Coach and develop Front Bar and Esthetician team members to achieve individual and store goals in memberships, retail sales, average ticket, rebooking, and guest experience.
• Assist with hiring, onboarding, training, and monthly performance reviews.
• Help resolve escalated client concerns and assist with events, face parties, and community partnerships.
• Maintain a clean, organized, and welcoming environment while ensuring all operational procedures are followed.
• Train and mentor Front Bar team members on customer service, memberships, retail sales, booking procedures, and opening/closing responsibilities.
• Assist with ongoing product knowledge, retail, membership, and service training for all staff.
• Work alongside the Store Manager and Esthetic Trainer to execute team training and ensure accountability to company standards.
• Foster a positive team culture by providing consistent coaching, feedback, and support.
• Perform facials, brows, lashes, and other FACE FOUNDRIÉ services while maintaining the highest service standards.
• Conduct thorough consultations and customize recommendations based on each client's skincare goals.
• Educate clients on skincare products, memberships, services, and promotions to support long-term results.
• Build lasting relationships with clients through exceptional service and personalized care.
• Maintain station cleanliness and comply with all California sanitation and safety regulations.
• Contribute to overall store goals by maximizing rebooking, memberships, retail sales, and guest satisfaction.
• Assist in executing local marketing initiatives, promotions, and community events.
• Participate in creating social media content that reflects the FACE FOUNDRIÉ brand.
• Help maintain merchandising, promotional displays, and overall brand standards throughout the store.

Qualifications

• Active California Esthetician License required.
• 1–2 years of leadership or management experience required.
• 1–2 years of spa or salon experience is preferred.
• Strong leadership, communication, organizational, and customer service skills.
• Passion for skincare, coaching others, and achieving business goals.
• Ability to multitask, problem-solve, and work efficiently in a fast-paced environment.
• Availability to work evenings, weekends, and occasional off-site events.