Esthetician - Reserve

Role: The Esthetician is a key contributor to the Spa Aquae experience, delivering personalized, results-driven skincare services that uphold JW Marriott’s standards of luxury and service excellence. This role anticipates guest needs, performs treatments in accordance with established protocols, and enhances the overall guest experience through expert consultations, service and retail recommendations, and a strong focus on achieving sales and satisfaction goals.

Responsibilities

• Deliver a comprehensive range of spa services with expertise and professionalism, utilizing proper draping techniques to ensure guest comfort, privacy, and safety.
• Conduct thorough guest consultations by clearly explaining treatment procedures, techniques, and any pre- or post-service instructions.
• Provide attentive, personalized care with a high level of respect, sensitivity, and professionalism to meet and exceed guest expectations.
• Adhere strictly to enhanced sanitation and safety standards established by the Nevada State Board of Cosmetology and Nevada State Board of Massage Therapy.
• Perform services within scope of practice in alignment with Spa Aquae standards, including but not limited to facials, makeup application, brow and lash tinting, face and body waxing, and body treatments, consistently delivering high-quality, results-driven services.
• Stay current on industry trends, techniques, and treatment protocols to ensure innovative and effective service delivery.
• Manage and monitor professional product usage in accordance with established PAR levels to minimize waste and support operational efficiency.
• Participate in ongoing training, product knowledge sessions, and all required team meetings to maintain and enhance technical and service skills.
• Maintain readiness and competency to perform all assigned services at the highest standard.
• Consistently strive to achieve or exceed retail sales goals, with a target of at least 15% through product recommendations and guest education.
• Actively promote and upsell spa treatments, enhancements, and retail products to elevate the guest experience and drive revenue.
• Support spa operations by fulfilling all reasonable requests and responsibilities as assigned by management.

Requirements

• High school diploma or GED.
• Minimum of one (1) year of experience as a licensed esthetician, preferably in a spa or salon environment.
• Proven ability to deliver customized skincare services and perform facials, treatments, and consultations.
• Experience providing exceptional guest service with a focus on building relationships and repeat clientele.
• Prior experience in retail sales and product recommendations, with a track record of meeting or exceeding sales goals.
• Valid Nevada Esthetician License required (issued by the Nevada State Board of Cosmetology).

Skills

• Strong verbal and written communication skills in English, with the ability to interact professionally with guests and team members.
• Ability to maintain strict confidentiality and exercise discretion when handling sensitive information.
• Highly organized with strong coordination and time management skills in a fast-paced environment.
• Demonstrated ability to multitask, prioritize, and remain detail-oriented while managing multiple responsibilities.
• Professional, friendly, and service-oriented demeanor with a passion for delivering exceptional guest experiences.
• Collaborative team player who fosters a positive and supportive work environment.
• Flexible and adaptable to changing business needs, including scheduling adjustments, weekends, evenings, and holidays.
• Strong problem-solving skills with the ability to think proactively and respond effectively to guest needs.
• Ability to remain composed under pressure while maintaining high service standards.
• Results-driven mindset with the ability to support service and retail sales goals.

Preferred Qualifications

• Experience working in a luxury spa, resort, or hospitality setting.
• Advanced certifications in skincare treatments (e.g., chemical peels, advanced facials, or technology-based services).
• Ongoing continuing education to stay current with industry trends, techniques, and products.
• Familiarity with spa booking and POS software for efficient scheduling and transactions.
• Proven ability to upsell services and retail products to enhance guest experience and revenue.
• Knowledge of current wellness trends, skincare products, and therapeutic practices.
• Bilingual or multilingual communication skills for diverse clientele.

Essential Job Functions

• Interacting professionally and effectively with management, team members, and guests in a service-driven environment.
• Communicating clearly and effectively in English, both verbally and in writing, with guests and coworkers.
• Remaining on feet for extended periods, including prolonged standing and/or walking during shifts.
• Frequent bending, reaching, and movement to perform services and maintain the workspace.
• Lifting, carrying, pushing, pulling, and maneuvering items weighing up to 25 pounds without assistance.
• Demonstrating strong hand-eye coordination and manual dexterity required for precision-based services.
• Using standard business equipment and point-of-sale systems as needed.
• Applying basic math skills for transactions and service-related tasks.
• Reading and interpreting schedules, instructions, policies, safety documents, and product labels, including Safety Data Sheets (SDS).
• Understanding and complying with all company policies, procedures, and daily operational communications.
• Safely handling and being exposed to cleaning agents, disinfectants, and other chemical products in accordance with safety standards.

Work is performed in a spa environment and in other locations throughout the property. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality. The noise level in the work environment is usually moderate but can increase to loud when on the casino floor. Smoking is permitted in casino areas consistent with Nevada state regulations.