Estates Assistant

About the role

Within our Campus department, we are currently looking for a new Estates Assistant to join us. Working as part of a team, our Estates Assistants provide a professional front of house service that ensures all visitors receive a warm and professional welcome to our sites. You will also work with other University departments to ensure our facilities are accessible, well-maintained, and fit for purpose.

Responsibilities

• Work in different buildings across our estate, undertaking a broad range of responsibilities including general reception duties, delivering, sorting, and collecting of post, checking room bookings, and fire compliance testing.
• Complete general manual handling tasks such as setting up rooms for meetings or events, removing rubbish where appropriate, and ensuring building entrances and steps are clear and tidy.
• Deal with a wide range of enquiries from University staff, students, and members of the public, providing efficient and accurate help and advice in a friendly, calm, and welcoming manner.
• Provide a positive experience to everyone you encounter as the 'face' of the University.

Requirements

• Previous experience from within a customer-focused environment.
• A positive, helpful, and caring attitude.
• Good IT skills including comfort using Outlook, Excel, and Word.
• Strong communication skills with the ability to be polite, welcoming, and empathetic to all.

Benefits

• 25 days of annual leave per year plus 7 University closure days (pro rata for part-time / weekend staff).
• Automatic entry to a generous pension scheme.
• Inclusive culture, valuing the diversity of thought, beliefs, and background.
• Staff discounts including annual bus fares, University gym, and cycle to work scheme.
• Opportunities to build your skills and to progress your career.
• A supportive and rewarding working environment.

Pay and Schedule

• Salary: £23,742 - £24,685 per annum pro rata.
• Contract type: Open ended.
• Work pattern: Part time - 16 hours.
• Shift Pattern: Term time only (Sept - May).
• Saturday: 07:30 - 16:30.
• Sunday: 09:30 - 16:30.
• Grade: C.