Essential Services Associate

OPPORTUNITY

Rosie’s Place is seeking an Essential Services Worker to fill shifts in a variety of essential programs, including the Food Pantry, Dining Room, and Front Desk. This position reports to the Senior Director of Emergency Services.

KEY RESPONSIBILITIES

• Work in Rosie’s Place Food Programs, including the Food Pantry and the Dining Room:
• Duties in the Food Pantry include sorting, packing, and distributing food, using a computer database to check in guests and verify identities, stocking shelves, and cleaning and sanitizing the Food Pantry spaces.
• Duties in the Dining Room include preparing and serving meals, stocking food and supplies, and cleaning and sanitizing the kitchen and guest table and chairs.
• Work in our Front Lobby. Duties will include logging guest names when they come in, answering the phone and the front door, sorting and distributing mail, assisting guests with daily essential needs, and overseeing the use of guest telephone, computer, laundry, and showers.
• Respond to all matters, questions, and concerns in a dignified and respectful manner.
• Intervene in guests’ crises and emergencies in a dignified and respectful manner.
• Perform additional duties as assigned by the Senior Director of Emergency Services or the Manager of the essential service program where you are working.

QUALIFICATIONS

• Strong commitment to social justice and the mission of Rosie’s Place
• Ability to work independently in a fast-paced environment
• Willingly to learn new skills and act as a team-player
• Ability to work in a multicultural setting with people of diverse backgrounds, traditions, customs, and personalities
• Strong customer service mindset with effective and diplomatic, yet supportive communication style
• Must be well-organized
• Experience working in human services, customer service, or food service preferred
• Ability to use computers and other office equipment
• Be physically able to safely lift 50lbs, reach, bend, stoop, and move in a repetitive motion, as well as stand for long periods of time
• Must be able to commit to Rosie’s Place for at least 6 months
• Ability to speak Haitian Creole and/or Spanish and/or Cantonese and/or Mandarin in addition to English strongly preferred

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Day-to-day work includes lifting, stocking, and cleaning, as well as interaction with staff, guests, and volunteers. Individuals must be physically able to safely lift 50lbs, reach, bend, stoop, and move in a repetitive motion, as well as stand for long periods of time.

HOURS

• Sunday: 9AM-5PM
• Monday-Thursday: 11AM-7PM

COMPENSATION AND BENEFITS

• The pay rate for this full-time, non-exempt position is $25 per hour.
• Per Rosie’s Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour.
• Rosie’s Place offers a robust benefits package, including medical and dental insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.

WORK EXPECTATIONS

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Essential Services Associate is expected to work onsite at Rosie’s Place during their work week and engage regularly with staff, guests, and volunteers.

We adopt safety protocols related to public health as we understand them, which all employees must follow. Among these protocols, we require all employees to be up to date with their yearly vaccinations. Requests for exemptions are considered.

HOW TO APPLY

Please submit your resume and cover letter through Rosie’s Place’s online portal to apply.

Commitment to Equity, Diversity and Inclusion

At Rosie's Place, we believe diversity, equity, and inclusion are core components of justice. We commit to acting on a daily basis to dismantle injustice to ensure that opportunities and equitable outcomes are available to all members of our community regardless of individual characteristics including race, color, religion, national origin, gender, gender identity, age, sexual orientation, or perceived ability.

Equal Opportunity Employer

We value diversity in our workplace and strongly encourage applications from individuals from all identities and backgrounds. We are an equal opportunity employer, and qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, age, sexual orientation, disability status, or any other characteristic protected by law.