ESD & DCS Service Engineer
About the role
Execute installations, Online modifications (including S/W & H/W upgrades and rev ups), application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.
Respond to allocated trouble requests, providing appropriate on-site service of equipment to restore functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs).
Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.
Key Responsibilities & Accountabilities
To provide all after-Sales services to Customer.
Responsible to secure Customer Satisfaction by providing prompt Services and immediate response.
Accountable for effective technical support to recover from System failures and preventative maintenance.
Proactive sales promotion of services and spare parts to customers.
Performs timely reporting to Team leader on the jobs assigned.
Responsible for follows up and closing of customer service issues.
Qualifications and Experience
- Bachelor’s Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics
- TSE: 3 to 5 years Experience in Industrial Automation Control systems, Preferably with Yokogawa DCS system CS3000, & ESD system Prosafe RS or any other ESD (Triconnex, ICS etc).
- Knowledge and experience of Foundation Fieldbus will be useful.
- Sr. TSE: Above 5 years experience in Industrial Automation Control systems
Competencies
- Knowledge of Maintenance & servicing of Control Systems
- Customer interaction/relationship skills
- Resolving complaints/interacting
- Service methodologies
- Writing & Reporting skills
Skills
- Control system Application knowledge
- Safety application knowledge
- Process knowledge
- Networking & system knowledge