Escrow Officer (in office)

Company Overview

First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real‑estate purchases, refinances, and equity loans. Founded in 1889, the company has been named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years and has earned awards as a best place to work for women, diversity, and LGBTQ+ employees. For more information, visit www.careers.firstam.com.

About the Role

First American is seeking an experienced Escrow Officer to join its Direct division in Appleton, WI. This in‑office position at 330 W College Avenue involves handling residential and commercial real‑estate transactions, establishing new escrow accounts, managing funds, processing documents for closings, and completing settlements in accordance with established policies and procedures.

Responsibilities

• Complete real‑estate escrow transactions by determining requirements.
• Act as a neutral liaison between parties, adhere to company policy, and monitor and mitigate risk to the company.
• Ensure that all funds are properly accounted for and disbursed in accordance with contract terms and company policy.
• Prepare regular reports on the status of the escrow account and provide these reports to the parties involved in the transaction.
• Examine property titles, mortgages, and trust deed documents.
• Prepare legal documents for the closure of the sale.
• Complete closings by recording and filing documents, preparing, and distributing final closing statements and title.

Requirements

• 2–4 years of escrow‑related experience.
• Direct experience handling escrow transactions.
• Openness to new technology and proprietary programs; adjusts easily to new workflow.
• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with both internal team and external customers; comfortable using various communication methods to meet customer needs.
• Problem‑solver with strong organizational skills, detail‑oriented, and able to navigate internal and external resources to resolve issues.
• Thrives in a team environment, contributing to delivering beyond customer expectations.
• Comfortable guiding and supporting future talent learning the business.
• Knowledge of the Microsoft Office suite and ability to quickly adapt to new software applications and technologies.
• Valid licensing/certification as required by the applicable state.
• High school diploma or equivalent.

Pay

Hourly range: $24.42 – $32.56. This range is an estimate of the base pay at the time of posting and may vary based on job‑related knowledge, skills, experience, business requirements, and geographic location.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and paid sick leave.
• Employee stock purchase plan.
• Inclusive, people‑first culture that supports diversity, equity, and inclusion.