Escrow Officer - Caliber Title

About the role

Landtrust Title Services is a title services company focused on delivering customer-centric support and smooth real estate transactions for partners including attorneys, agents, developers, and lenders. Our work is built around accuracy, responsiveness, and a commitment to helping every transaction move forward with confidence. The Escrow Officer role involves coordinating closing documents with buyers, sellers, lenders, and real estate agents, disbursing funds, and ensuring all documents are accurate and compliant with legal and regulatory standards.

Responsibilities

• Coordinating closing documents with buyers, sellers, lenders, and real estate agents; disbursing funds; ensuring documents accurate and compliant.
• Entering closing figures and balancing files in ResWare Software.
• Acting as liaison between realtors and lenders prior to closing.
• Working with lender to obtain Lender's Closing Package and Final CD (for non‑cash deals).
• Responding to and handling emails and phone calls from borrower, agent, lenders, and other parties per CX guidelines.
• Submitting requests to Clearance Team for review of title clearance items and preparation of miscellaneous required documents.
• Reviewing file's supporting documentation (mortgage payoff statements, paid assessment letters, commission statements, tax bills, etc.).
• Entering closing figures into the Closing Disclosure (Buyer/Seller CD) and Settlement Statement within ResWare.
• Reviewing title commitments and coordinating collection of required title clearance items.
• Reviewing mortgage payoffs for accuracy and completeness.
• Auditing invoices, bills, and commission statements for accuracy.
• Preparing, printing, and organizing all miscellaneous documents required for closing.
• Attending and facilitating real estate closings, greeting buyers, sellers, agents while ensuring required documents and identification are in place.
• Ensuring the closing package is properly executed, including all required signatures and dates.
• Serving as liaison between Realtors and lenders during the closing process.
• Balancing and disbursing funds within ResWare per lender instructions and seller attorney closing statements.
• Daily: Monitor "My Actions" queue in ResWare or relevant team task spreadsheet, prioritize by closing date, complete assigned items.
• Daily: Monitor email for incoming requests and respond per CX guidelines.
• Daily: Coordinate files as needed and as assigned by management.
• Daily: Answer and respond to calls to direct work phone number within same business day.
• Daily: For applicable teams, monitor shared team inbox, assign tags, respond to email requests promptly.
• Daily: Update coordinator checklist within each file when applicable.
• Daily: Balance bottom line in ResWare to Seller's Closing Statement when provided.
• Daily: Stay current with closing calendar for awareness of scheduled transactions and updates.
• Daily: Attend all scheduled closings as required.
• Daily: Respond to post‑closing emails and resolve inquiries timely.
• Daily: Complete and address post‑closing questions accurately and efficiently.
• Daily: Manage and respond to emails related to upcoming closings to ensure readiness.
• Daily: Participate in weekly activities and follow‑ups as assigned to support closing operations.
• Daily: Deposit and/or deliver Seller Proceeds, Realtor Commissions and any funds as required.
• Weekly: Attend team meetings (in person or virtual) as scheduled.
• Weekly: Participate in closing huddles with Closing team to review updates, priorities, workflow.
• Weekly: Utilize "Held Funds Report" to identify and disburse held funds.
• Weekly: Submit monthly expense reports timely, ensuring accuracy and documentation.
• Weekly: Maintain adequate closing office supply levels by monitoring inventory and restocking.
• Productivity Expectations: Respond to/acknowledge personal and team emails within two hours per