Escrow Assistant

Job Description

The Escrow Assistant will open, process, and close transactions with appropriate supervision. The role requires effective communication with counsel, lenders, principals, realtors, co‑workers, and other department personnel. The assistant must be personable, positive, and a professional representative of the company. This is an in‑office position located in the Northeast Portland, OR office.

Essential Duties and Responsibilities

• Verify and review all information in the preliminary report/title commitment, clearing title requirements by researching discrepancies, obtaining lien releases, and clearing other encumbrances.
• Task to Central Processing Unit (CSD‑CPU), including payoff, HOA, and utility demands that appear on preliminary report/title commitment and/or Seller/Borrower Information Sheets.
• Assist in quoting fees and charges.
• Request/authorize loans to fund, receive funds, and disburse funds, including sending out payoffs.
• Schedule appointments and assemble documents for signing both inside and outside the office.
• Assist customers with signing documents inside the office as assigned by the Escrow Officer and/or Branch Manager.
• Upload all documents to the appropriate category in the electronic filing system.
• Document all conversations related to each file to keep team members informed of file status.
• Prepare funding packages, provide conditions, and receive funds.
• Assist with training other personnel, guiding them to achieve maximum efficiency and branch production.
• Continue escrow education through company webinars, seminars, meetings, or external sources such as the Escrow Association.
• Comply with company policies, procedures, regulatory requirements, and complete mandatory compliance training by prescribed deadlines.

Knowledge and Skills Required

• 2+ years of commercial escrow experience.
• Knowledge of title insurance policies, endorsements, and title pricing.
• Understanding of escrow documents, escrow fees, and terminology.
• Basic computer skills with proficiency in Microsoft Office Suite and Outlook.
• Ability to work in a fast‑paced environment, performing under extreme time constraints and meeting deadlines.
• Strong attention to detail, excellent organizational skills, and ability to prioritize and handle multiple tasks and projects.

Schedule

Minimum work hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

Benefits

• Comprehensive medical, prescription, dental, and vision plans.
• 401(k) plan with discretionary company match.
• Shareholder Purchase and Reinvestment Plan.
• Basic life and accidental death and dismemberment insurance (premium paid by the company).
• Voluntary supplemental life insurance for employees, spouses, and dependent children.
• Fertility and family‑building benefits.
• Paid disability benefits.
• Paid time off programs.
• 11 company‑paid holidays per year.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) for eligible participants.
• Employee Assistance Program.
• Educational Assistance Program.
• Voluntary benefits such as Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
• Transportation benefit plan for mass transit, parking, and vanpool in several markets.