ERS-Service Coordinator - Red Oak

About the role

The role involves providing primary coordination between field personnel, customers, and service center. It requires scheduling manpower and equipment to maximize productivity. The position demands mental agility due to the simultaneous management of various activities.

Responsibilities

• Provide primary coordination between field personnel, customers, and service center.
• Develop daily schedules for all field personnel.
• Cook up the required test equipment for job coordination.
• Review simple reports (i.e., ground fault, ground resistance) for completeness of data sheets, etc. prior to supervisor’s review.
• Offer technical direction to clients and field personnel.
• Respond to customer administration and service requests, quote jobs within limits of authority.
• Direct Shop Technician’s daily activities.
• Maintain equipment asset list and tool check-out system.
• Collaborate with Manager and field engineers to develop weekly invoicing and monthly status reports.
• Train technicians to perform basic testing procedures.

Qualifications

• Graduate of applicable Electrical Technical School or Military equivalent and eight years of field engineer or related experience.
• Complete technical competency programs (ICS, Hipot, G.F. certification).
• Good customer liaison and a high degree of communication and strong organizational skills.
• Strong computer skills including editing, formatting, and using templates in Microsoft Word, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• Regularly required to sit for long periods of time, use hands and fingers at computer, reach with hands and arms; talk and hear on the telephone.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Valid Driver’s License.
• Education & Certifications: Graduate engineer (BSEE/BSME) and no experience; OR Graduate of electrical technical school or equivalent, and five years of similar work; OR High school diploma or equivalent and eight years of similar work.
• Requirements: Willing to work flexible hours, weekends, some overnight travel to cover sales territory.

Benefits

THE VERTIV OPPORTUNITY The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities. Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion Our Strategic Priorities High-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial Strength Vertiv Behaviors Own itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communication About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com . #ERS About The Team Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.