ERP Systems Administrator

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Responsibilities

• Provide effective IT Software application support, troubleshooting, usage support, and assistance to internal business partners across all areas related to the West Michigan ERP systems, primarily focused on manufacturing, finance, and the entire spectrum of the order-to-cash process.
• Own the application support request queues in the service management/incident management system as well as the alert queues in the batch job management systems.
• Provide required technical services to end users and ensure smooth functioning of business applications by resolving problems related directly to the application or its underlying platform/database and operating system.
• Evaluate and resolve technical and usability problems with applications within the scope of the role; escalate difficult work requests to specialist technology/functional teams.
• Set up new users with necessary system access and update the access of existing users when requested.
• Proactively monitor system and integration statuses on a daily basis using provided ad hoc reports.
• Monitor, acknowledge, update, and close incident requests in the Service Management tool or any other designated software for managing work requests.
• Maintain work logs, update incidents and requests with appropriate information, and own the request until closure.
• Adhere to all support system processes without deviation and keep internal teams updated about escalations, threshold breaches, SLA violations, or possible breach scenarios.
• Perform root cause analysis for complex or unique issue resolution scenarios.
• Provide feedback to software development and other service desk/help desk teams on issues faced and suggest corrective actions to avoid future instances.
• Maintain professional relationships with counterparts across the organization.
• Participate in solution roll-outs, upgrades, and training sessions for end-users, as well as in trainings to learn new tools, products, and technologies.
• Attend weekly, monthly, and ad hoc IT and team meetings as necessary; complete and submit documentation, activity reports, and causal analysis documents.
• Support many business applications and technologies; learn about Herman Miller’s product offerings (furniture) to better support the business.
• Provide 24/7 support in an on-call rotation, including execution of necessary Sunday Maintenance Window work.

Requirements

• Good working knowledge of Unix/Linux shell.
• Experience with Perl, shell, and SQL scripting or an extensive background in a development language.
• Experience working with Incident management/Support ticketing systems.

Qualifications

• Experience of at least 6-8 years working in a similar application support role.
• Experience in causal analysis/evaluation of underlying causes for errors/disruptions.
• Knowledge of IT support system processes.
• A graduate/post-graduate in engineering/technology or equivalent.
• Excellent interpersonal and communication skills (written and verbal in English).
• 6-8 years of IT experience, with at least 5 years in a similar role.
• Ability to work individually or within a team environment.
• Ability to participate in multiple projects/tasks and prioritize in a healthy work environment.
• Attention to detail and a penchant for quality.
• Constructive approach to giving and receiving feedback.
• Testimonials proving high levels of customer satisfaction in previous engagements.
• Ability to take direction, constructive criticism, and work within specified deadlines (SLAs & OLAs).
• Adherence to process and procedures defined for the role, team, and organization.
• Certification in one or more core process areas of work/technologies (desirable).

Desirable Skills

• Experience with administrating an ERP package.
• Experience with administrating an Oracle database.
• Experience with administrating a job scheduling package.

Who We Hire

We hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification.