ERP Specialist

About the role

Under the general supervision of the Chief Information Officer and Deputy Director of Information Technology, the ERP Specialist provides hands‑on support for the implementation, operation, and ongoing maintenance of the County’s Enterprise Resource Planning (ERP) system. The specialist works collaboratively with the ERP Coordinator, IT staff, finance personnel, and other County departments to support system configuration, data accuracy, testing, documentation, and end‑user adoption. This position is primarily execution‑focused rather than project‑management‑oriented.

Responsibilities

• Provide day‑to‑day support for the County’s ERP system, including troubleshooting user issues, data corrections, access requests, and system configuration.
• Work with departments, IT staff, and Workday support to resolve issues and support ongoing operational needs.
• Support the implementation of new ERP modules and functionality (e.g., Human Resources, Payroll, future Workday initiatives) by assisting with configuration, data conversion, integrations, testing, and departmental transition activities.
• Test system updates, configuration changes, integrations, and new functionality; document results, identify issues, validate system data, and assist with Workday releases and enhancements.
• Provide user training and hands‑on assistance for existing and newly implemented ERP functionality.
• Develop and maintain SOPs, job aids, FAQs, and ERP resources for County employees.
• Perform occasional travel for conferences, training, or vendor meetings; provide after‑hours support during key implementation milestones or system go‑live periods.
• Perform related duties as required.

Qualifications

• Associate’s degree in a related field or equivalent work experience.
• 1–3 years of experience in SaaS product or business systems support.
• Valid driver’s license and ability to pass required background checks.

Preferred Qualifications

• Experience with ERP or financial systems such as Workday.
• Experience supporting finance, payroll, budget, or procurement functions.
• Basic understanding of databases, system interfaces, or data imports/exports.

Skills

• Working knowledge of accounting and financial processes.
• Strong attention to detail, especially with financial and transactional data.
• Basic technical aptitude and ability to learn enterprise software systems.
• Ability to follow structured processes and document work clearly.
• Strong interpersonal skills for effective collaboration with non‑technical staff.
• Proficiency with Microsoft Excel and other standard office applications.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, balance daily support with implementation activities, and meet established deadlines.