ERP Customer MR&O Component (SCC) BPL

About the role

The Defense Systems (DS) Chief Information and Digital Office (CIDO) is seeking a qualified ERP Customer MR&O Component (SCC) BPL to perform Quality, Manufacturing and Infrastructure (QM&I) ERP support. The successful candidate will support the function across the Defense Sector, and will deliver Level 2/BPL support for Defense Sector programs and sites using or migrating to SAP S/4 Hana.

Responsibilities

• Transform the business and enable organic and inorganic growth through process standardization for the assigned functional and business areas.
• Serve as subject matter expert for designing and driving common processes globally; design a global template for business processes and maintain its integrity as the gatekeeper.
• Effectively engage subject matter experts from the business function and translate their needs into high impact solutions for the business and its customers.
• Train and assist site leads on processes, SAP transactions, and key implementation activities (site CRP, standard process adoption, cutover strategies, training, and other go live activities).
• Continually partner with site functional leaders to identify change management processes based on the impact of a global process; influence and guide sites to adopt the new process while preserving the template.
• Aid sites with UAT; own test scripts, ensure readiness quality, and coach sites during UAT execution.
• Lead end user training in collaboration with site functional leads.
• Provide direction to site teams on master data cleansing and cutover based on common processes and own the mapping of operational end user roles and responsibilities driven by the global process.
• Manage SOX deliverables for the function and work with the global STAT leader to ensure compliant solutions.
• Proactively manage issues and resolve project risks.
• Analyze, develop strategies, and manage ERP changes resulting from acquisitions, legal entity restructuring, and rooftop consolidations.
• In addition, other duties will include incident management, change management, system monitoring & health checks, new request support, patch & regression testing, user training and documentation in the defined process area.

Qualifications

• Minimum education and experience: BS and a minimum of 2 years of relevant experience.
• Must have experience in Customer Maintenance, Repair and Operations processes.
• Understanding of SAP modules and functionalities, including BOMs, Routings, shop floor routing functionalities, production models and change management processes.
• General knowledge in troubleshooting tools and techniques for diagnosing hardware, software, and configuration and integration issues.
• Knowledge of systems architecture, integration, and SAP support methodologies and how S/4 integrates with other modules and external systems.
• Experience with system updates, configurations, and basic system troubleshooting.

Characteristics

• Ability to solve problems quickly and completely; analytical problem-solving skills; adept at root-cause analysis and mitigation.
• Ability to work independently while being conscious of the larger systems infrastructure.
• Ability to handle multiple competing priorities in a fast-paced, matrixed environment.
• Possess drive, enthusiasm and attention to detail; time management skills and a proven ability to ensure completion of tasks within schedule.
• Superior written and oral communication skills.