ER Service Head

About the role

BluePearl Pet Hospital in Overland Park is seeking a full-time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team. The ideal candidate will have a DVM from an accredited university and will have completed an internship. In addition, they will have at least three years of ER experience, with previous leadership experience preferred.

Responsibilities

• Manage the schedule for all ER Clinicians, including PTO requests, depending on location.
• Facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
• Mentor ER Clinicians and new ER/ICU support staff.
• Oversee ER Clinician case management and guidance as needed on case management decisions.
• Integrate the emergency and specialty services to successfully manage all hospitalized cases.
• Act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
• Assist in the implementation and monitoring of patient safety reporting as it pertains to the emergency department.
• Actively contribute to recruiting new Emergency Clinicians.
• Ensure new hires have been assigned a mentor to support retention and engagement.
• Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
• Partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
• Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and working in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
• Assist with performance reviews.
• Assist the management team with client and pDVM concerns when necessary.
• Work with the management team to oversee capital purchases for the ICU/ER department.

Benefits

• Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans.
• 401(k) and life insurance options.
• Company-paid Short-Term and Long-Term Disability.
• Flexible work schedules.
• Health and well-being resources to assist with stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.
• Access to 12 mental health care sessions annually at no charge, and other well-being resources through Lyra, an online mental health support platform.
• Annual company store allowance.
• Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.