ER Registrar - PT Nights (20 hours weekly)

Location & Schedule

Eastern New Mexico Medical Center, 405 W Country Club Rd, Roswell, NM. Night shift, 20 hours per week (part‑time).

Job Summary

The ER Registrar is responsible for managing patient intake and registration processes in the Emergency Department. This role gathers and verifies personal, insurance, and medical information, ensures accuracy and confidentiality of patient records, and delivers high‑quality customer service to patients and their families. The ER Registrar supports efficient department operations by facilitating accurate documentation, insurance verification, and communication across clinical and administrative teams.

Essential Functions

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, updating patient records as needed.
• Obtains patient or appropriate family member signatures on all necessary consent and authorization forms, explaining each consent prior to signing.
• Verifies insurance coverage and eligibility, capturing all necessary information for billing purposes.
• Collects patient co‑pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients in understanding insurance requirements and resolves insurance‑related questions.
• Documents on forms when a patient is unable to sign, noting why a family member signs and obtaining nursing sign‑off as required.
• Identifies proper insurance plan codes to ensure accurate and prompt payment.
• Compiles necessary paperwork to ensure quick retrieval and processing of the patient’s visit.
• Places an armband on each patient before they leave the department to ensure proper identification throughout their stay.
• Notifies the department, physicians, or staff of the patient’s arrival.
• Follows up with physicians or ancillary departments if a patient is left waiting for an extended period.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
• Performs other duties as assigned, maintains regular and reliable attendance, and complies with all policies and standards.

Qualifications

• Post‑secondary education or training in medical office administration or healthcare administration preferred.
• 0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front‑desk/admissions (required).
• 0–2 years of experience in customer service (preferred).

Knowledge, Skills and Abilities

• Strong communication and customer service skills.
• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention to detail in a fast‑paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families, and healthcare teams.
• Ability to remain calm and professional in high‑stress or emergency situations.

Benefits

• Competitive pay.
• Medical, dental, vision, and life insurance.
• Generous paid time off (PTO) and extended illness bank (EIB).
• Matching 401(k) plan.
• Opportunities for career advancement.
• Rewards and recognition programs.
• Exclusive discounts and perks.