ER Registrar

About the role

This is a part‑time, hourly, as‑needed position with variable weekly hours that are scheduled during the evening shift. The ER Registrar manages patient intake and registration processes in the Emergency Department, gathering and verifying personal, insurance, and medical information, ensuring accuracy and confidentiality of patient records, and delivering high‑quality customer service to patients and their families. The role supports efficient department operations through accurate documentation, insurance verification, and communication across clinical and administrative teams.

Responsibilities

• Greet patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Register patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verify patient identification and insurance details, updating patient records as needed.
• Obtain patient or appropriate family member signatures on all required consent/authorization forms, explaining each consent prior to signing.
• Verify insurance coverage and eligibility, capturing necessary information for billing purposes.
• Collect patient co‑pays or deductibles when applicable and inform patients of financial obligations.
• Assist patients in understanding insurance requirements and help resolve insurance‑related questions.
• Document on forms when a patient is unable to sign, noting why a family member signs and obtaining nursing sign‑off as required.
• Identify proper insurance plan codes to ensure accurate and prompt payment.
• Compile necessary paperwork to ensure quick retrieval and processing of the patient’s visit.
• Place an armband on each patient before they leave the department to ensure proper identification throughout their stay.
• Notify the department, physicians, or staff of the patient’s arrival.
• Follow up with physicians or ancillary departments if a patient is left waiting for an extended period.
• Maintain communication with key personnel during emergency codes and alert the facility when emergency plans are in place.
• Perform other duties as assigned.
• Maintain regular and reliable attendance and comply with all policies and standards.

Qualifications

• Post‑secondary education or training in medical office administration or healthcare administration preferred.
• 0–2 years of experience in a healthcare setting, including patient registration, medical office scheduling, or front‑desk/admissions (required).
• 0–2 years of experience in customer service (preferred).

Skills

• Strong communication and customer service skills.
• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention to detail in a fast‑paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills for working with patients, families, and healthcare teams.
• Ability to remain calm and professional in high‑stress or emergency situations.