ER Financial Counselor- Multiple Locations/Shifts

About the role

This position serves as the first point of contact for Lee Health customers, handling tasks such as registration, insurance verification, authorization, price estimation, denial prevention, claims processing, and financial screening to maximize reimbursement for the Health System.

Responsibilities

• Completes and assists with registration, insurance verification, authorization, price estimation, denial prevention, claims processing, and financial screening to secure maximum reimbursement for the Health System.
• Confirms patient identity and uses Epic and online resources to ensure Medicare medical necessity and billing requirements have been met.
• Uses critical thinking skills to handle work complexity in a fast-paced, 24/7 work environment, ensuring an exceptional patient experience.
• Navigates and interprets information from various payers to ensure claim and billing requirements are completed, entered, and accurate.
• Ensures compliance with governmental pricing transparency requirements through general payor contracting and chargemaster experience.

Requirements

• Education: High School diploma or equivalent required. Post-high school training or associate degree preferred.
• Experience: Minimum of 1 year of experience in customer relations role. Minimum of 1 year of revenue cycle experience, Epic experience preferred.
• Certification: N/A
• License: N/A
• Other: Medical terminology knowledge required. Excellent computer skills. Ability to speak multiple languages is helpful. Strong listening skills and excellent customer service skills, including verbal and written communication, are essential.

Qualifications

Must be able to perform in a physically and emotionally demanding 24/7 work environment.

Skills

• Excellent verbal, analytical, and customer service skills.
• Knowledge and understanding of telephone etiquette including strong listening skills.
• Ability to multi-task and handle work complexity.
• Medical terminology knowledge.
• Excellent computer skills.
• Ability to speak multiple languages is helpful.

Benefits

N/A

Pay

$21.54 - $25.31 / hour

Schedule

0/7:00:00AM to 10:30:00PM