ER Discharge Coordinator

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As part of an organization devoted to giving back, you can contribute to a patient-centered, quality-driven environment.

About the role

As an ER Discharge Coordinator, you will be responsible for Point of Care (PoC) Patient Bedside scheduling as part of the company’s centralized ER and Urgent Care Follow-up programs. The role focuses on a bedside-initiated patient experience to increase contact rate, scheduling immediacy, and improve overall patient experience while maintaining a positive customer experience.

Responsibilities

• Speak with customers, patients, and stakeholders in a pleasant and professional manner.
• Communicate appropriately and clearly with department leadership, co-workers, and customers/patients.
• Schedule patients for follow-up care bedside when appropriate.
• Ensure performance and quality standards are met.
• Provide superior customer service to internal and external customers and patients.
• Support the vision and strategy of the organization, positively promote services offered, and escalate issues to leadership as needed.
• Suggest ideas for positive changes to department policies and procedures.

Requirements

• One year of related experience is preferred.

Benefits

HCA Houston Healthcare Northwest offers a total rewards package that supports the health, life, career, and retirement of our colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.

Schedule

• Monday - Thursday & Saturday: 11:00 AM - 7:30 PM