Equipment Technician (Criminal Justice) - Dallas

About the role

Sentinel Offender Services provides community‑based, offender‑funded monitoring services across North America, partnering with law enforcement, community corrections agencies, and the courts. The Equipment Installer / Technician is an entry‑level position responsible for installing, removing, and troubleshooting electronic monitoring, GPS, and breath‑alcohol testing equipment, as well as handling daily client scheduling and inventory control.

Responsibilities

• Install and remove various electronic monitoring equipment as requested using directed safety precautions.
• Provide support for service and maintenance of equipment.
• Keep accurate records of service calls.
• Inspect and maintain all monitoring and testing equipment, including cleaning equipment.
• Process alarms as required during shifts, when applicable to program requirements.
• Assist with data entry of activity schedules as required.
• Make telephone calls to participants when needed for equipment or collection purposes.
• Maintain calibration and repair records for all equipment serviced.
• Perform shipping and receiving functions for equipment and supplies per established procedures.
• Diagnose and repair EM equipment as outlined in company procedures.
• Serve as a liaison between Sentinel and other contracted agencies, as needed based on duty shifts.

Requirements

• High school diploma or equivalent.
• Relevant experience (as noted in the posting).

Skills

• Basic computer skills.
• A reliable form of transportation to ensure job attendance.
• Effective time‑management to meet tight installation deadlines.
• Flexibility to work varied schedules if needed.
• Strong communication skills with department personnel, judges, program participants, and Sentinel staff.
• Effective customer‑service abilities.
• Ability to work independently while maintaining an efficient level of service.
• Capability to prepare written reports and maintain accurate records.

Equipment Used

• Desktop or laptop computer.
• Other technology equipment as needed for installations and troubleshooting.

Physical Requirements

The role frequently requires sitting, talking, and hearing, with regular hand use for grasping objects, manipulating a keyboard, and reaching with hands and arms. Occasionally the employee must stand, walk, and lift or move up to 10 pounds. The position also requires both close and distance vision. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Pay

$19.25 per hour – $19.50 per hour.

Schedule

Monday – Friday, 5:00 PM – 9:00 PM (Part‑time).