Equipment Service Technician I

What You'll Do

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.
• Provide Customers with information, pricing and repair options.
• Build relationships with Sales to drive Customer experience and revenue opportunities.
• Identify sales opportunities in assigned territory.
• Support various locations within assigned territory depending on the service agreements and Customer needs.

Experience, Skills, And Abilities Required

• A high school diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role.
• Associates degree or related certifications in technical/mechanical area, or competitive equipment training, or related military experience may be considered towards technical experience requirement.
• A valid driver’s license and the ability to meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).
• Able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.

Pay

Market Competitive Pay
Extensive Paid Time Off and (9) added holidays
Excellent Healthcare, Dental and Vision Benefits
Company Vehicle
Company Cell Phone/Laptop
Tools, Equipment, Uniforms provided
Long/Short Term disability coverage
401(k) with company match
Tuition reimbursement and continued education programs
Excellent opportunities for advancement and stable long-term career
Pay range for this opportunity is $55,250.00 - $71,500.00.
This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed.