Equipment Service Technician I

Full-time, non-exempt union position reporting to the Plant Manager with minimal travel required.

About the role

Entry-level position focused on learning to install, maintain, and repair various coffee-related equipment.

Responsibilities

• Installs, maintains, and repairs all necessary equipment at customer locations or as directed.
• Maintains company vehicle and parts inventory as assigned.
• Works with all parties to meet the quality standards set by Hawaii Coffee Company.
• Maintains company equipment and parts inventory at the company warehouse as assigned.
• Keeps a current record of staff members’ whereabouts and availability.
• Performs other related duties as assigned.

Requirements

• Valid driver’s license with a good driving record.
• Certificate of Completion from Electronics/Electrical Trade School, or equivalent military training, or Automotive Technicians Trade School training.
• Preferred experience in electronics, electrical, or plumbing fields.
• Moderate computer skills; training will be provided for specialized programs.
• Well-developed verbal and written English communication skills.

Skills

• Written communication: Ability to communicate clearly and concisely in writing.
• Organization: Ability to follow a systematic method of performing tasks.
• Oral communication: Ability to communicate effectively with others using spoken word.
• Responsibility: Ability to be held accountable for one’s conduct.
• Honesty/Integrity: Ability to be truthful and credible in the workplace.
• Accountability: Ability to accept responsibility and account for actions.
• Reliability: Dependable and trustworthy.
• Friendly demeanor: Ability to exhibit a cheerful attitude toward others.
• Customer-oriented: Ability to meet customer needs while following company procedures.

Mental Demands

• Ability to work under stressful conditions.
• Ability to interact with others courteously and tactfully.
• Ability to manage and prioritize multiple projects efficiently and organizedly.
• Ability to respond to crisis situations calmly and effectively.
• Ability to complete projects on schedule.

Communication Demands

• Talking to co-workers, customers, and vendors.
• Written communications to and from co-workers, customers, and vendors.
• Talking on the telephone.
• Responding to written or verbal requests from co-workers, customers, and vendors.
• Training/giving verbal and written instructions.
• Receiving verbal and written instructions.
• Writing/composing written language.
• Reading.
• Visiting/working at other work sites.
• Ability to communicate using the latest technologies required for the position.

Physical Demands

• Frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Frequently lift and/or move up to 25 pounds; occasionally lift 11-50 pounds.
• Specific vision abilities required include close vision, distance vision, and ability to adjust focus.
• Constantly: Stand, manually manipulate, speak, lift/carry 12 lbs or less.
• Frequently: Lift/carry 10 lbs or less.
• Occasionally: Walk, lift/carry 11-20 lbs, reach outward, bend.
• Not Applicable: Sit, climb, crawl, squat or kneel, push/pull, grasp, reach above shoulder.

Work Environment

• Occasional exposure to adverse conditions such as heat, cold, wet/humid conditions, precarious and dusty environments.
• Possible risk of electrical shock, cuts, bruises, and burns.

Schedule

• Monday – Friday, 7:00 am – 3:30 pm.
• On-call after hours, weekends, and holidays on a rotational basis.