Equipment Service Associate

Primary Responsibilities

• Managing and processing McElroy RMA’s as the primary focus of the role.
• Assisting in covering Fusion Hotline calls, collecting detailed information, and passing it along to hotline mechanics for troubleshooting and resolution.
• Serving as a support resource for incoming hotline requests and ensuring proper documentation of calls.
• Maintaining visibility of service cases and ensuring follow-through on open items.
• Supporting customer damage preparation and quoting, ensuring accuracy and timely communication.
• Assisting with coordination between customers, mechanics, and internal teams to support service operations.
• Assisting in monitoring RMA status and communicating any updates.
• Supporting general maintenance team operations as needed.

Qualifications

• Prior relatable experience with rental, maintenance, and/or sales; prior experience within ISCO preferred.
• Possess a strong acumen for equipment mechanics.
• Self-motivated, enthusiastic presence in a team environment.
• Strong written and communication skills.
• Professional appearance and work ethic.

Preferred Behaviors

• Team Player: Works well as a member of a group.
• Loyal: Shows firm and constant support to a cause.
• Enthusiastic: Shows intense and eager enjoyment and interest.

Preferred Motivations

• Self-Starter: Inspired to perform without outside help.
• Peer Recognition: Inspired to perform well by the praise of coworkers.
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility.
• Goal Completion: Inspired to perform well by the completion of tasks.

Alignment with Organizational Goals

This position supports ISCO’s commitment to improving customer support operations and enhancing service quality by ensuring efficient processing of RMA’s, accurate communication, and strong operational support across service functions.