Equipment Service Administrative Assistant

About the Role

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With a broad supply chain network, we deliver national scale with local expertise, serving customers in business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. This position is based in our Bordentown, NJ facility and supports the equipment repair service team.

Responsibilities

• Act as an administrative assistant to the equipment repair service team.
• Schedule repair technicians to locations in NJ, PA, and DE.
• Receive customer service requests via phone and email, and schedule accordingly.
• Maintain up-to-date records of estimates submitted to customers, repair services in process, and services completed.
• Log all completed service orders and submit them for billing.
• Maintain strong communication with customers, technicians, and service staff during the repair process (estimates, approvals, schedule, completion) by providing updates as needed.
• Call vendors for RGA numbers on parts being returned for warranty or other reasons; log all warranty claims.
• Coordinate with internal contacts on packing and shipping of all returned parts.
• Obtain pricing and availability on parts from vendors when needed.
• Perform other activities as directed by management.

Requirements

• High School Diploma, GED, or Technical Program Certificate.
• Demonstrated ability to effectively multi-task with little supervision.
• Strong communication skills.
• Detail-oriented with the ability to read and comprehend complex instructions.
• Ability to conduct oneself professionally and confidentially in various situations.
• Strong PC skills.

Benefits

• Competitive salaries and benefits (medical, dental, vision).
• 401(k) program with company match.
• Life insurance.
• Generous paid time off package.
• Educational reimbursement.
• Paid family leave.
• Adoption assistance.