Equipment Rental Specialist

What You'll Do

• Complete rental transactions, and pickup / delivery coordination of rental units.
• Collect and accurately enter all required information related to rentals.
• Consult with customers to determine equipment rental rates, develop contracts, and arrange transportation based on customers' needs on a walk-in or call-in basis.
• Recommend products and services to existing and potential customers.
• Prepare and assist with rental quotes.
• Collaborate with other rental coordinators, outside/inside rental sales staff, transportation, credit, Yard Specialists and service to ensure all paperwork and contractual agreements are complete and accurate.
• Create, edit, invoice, and close rental agreements using WCAT rental software.
• Compare computer and physical inventory counts and solve any discrepancies as needed.
• Work to find an “out of the box” solution when necessary.
• Obtain credit PO requirements from our internal credit department as needed on a daily basis.
• Ensure cash (COD) and CAT Commercial accounts are collected and maintained throughout the rental period.
• Transfer and track equipment between stores as needed.
• Follow check-in/check-out procedures of all units entering or exiting the equipment yard.
• Accurately document lost rentals from customer and sales representatives.
• Perform cold calls to potential rental customers.
• Invoice rental fuel, maintenance, damage, and transportation costs as needed.
• Instruct customers on safe and proper use of equipment.
• Maintain a positive approach to customer service and satisfaction.
• Provide prompt response to incoming calls and return of voice messages.
• Ensure company policies, safety policies, and work processes are followed and in compliance.

What You'll Need

• A high school diploma or general education degree (GED); or one to three years’ experience in the transportation industry and/or training; or equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Excellent problem-solving, customer service and collaboration skills.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Basic PC skills required, should have a working knowledge of spreadsheet, database, and web-based computer platforms.
• Ability to multi-task and excel in a fast-paced work environment.

Why Work With Us?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

Important Information

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; and outside weather conditions.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.
• Required travel up to 10%.
• This position is not considered a safety sensitive position.

Job Description

• The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
• EEO/AA Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• This employer is required to notify all applicants of their rights pursuant to federal employment laws.