Equipment Rental Coordinator

Key Responsibilities

• Create, update, and maintain accurate rental contracts and documentation in the computer system.
• Cook up rental reservations, scheduling, dispatching, deliveries, pickups, and returns.
• Track and manage rental inventory, equipment availability, asset utilization, and equipment status in real time.
• Monitor all rented equipment, including delivery timing, usage duration, condition, and return quality.
• Educate customers on equipment features, specifications, safety considerations, and proper operation.
• Identify customer needs and promote positive, solution-focused experiences that support repeat business.
• Aid with logistics planning, routing, scheduling, and prioritizing equipment based on customer demand.
• Maintain compliance with company policies, safety procedures, and proper documentation standards.
• Contribute to continuous improvement by reporting process gaps, customer insights, and operational efficiencies.
• Partner closely with service, yard, and delivery teams to ensure equipment is prepared, maintained, and delivered on time.
• Support outside sales by coordinating customer needs, providing product information, and facilitating smooth handoffs.

Required Qualifications

• High School Diploma or equivalent.
• Valid driver’s license required.
• 1-3 years of experience in customer service, rental operations, administrative support, or a related field.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Basic computer proficiency and ability to learn rental management software systems.
• Problem-solving skills with a proactive, solution-oriented approach.
• Team-oriented mindset with the ability to collaborate across departments.

What Sets You Apart

• Prior experience in equipment rental, construction, or logistics with a sales or customer service focus preferred.
• Experience using rental management or ERP systems (e.g., Point of Rental) preferred.
• Experience in dispatching, scheduling, or logistics coordination preferred.
• Familiarity with DOT regulations related to equipment delivery and transport.
• Experience in sales support or inside sales, ideally within a business-to-business environment.
• Experience reading and interpreting equipment manuals, load charts, and technical documentation.
• Mechanical aptitude to identify basic equipment issues or readiness concerns.
• Strong negotiation or upselling skills to support rental sales growth.
• Experience working in a fast-paced service, rental, or operations environment.
• Knowledge of common construction and material-handling equipment, including specifications, attachments, and safe-use guidelines.

What We Offer

• Competitive pay.
• On-the-job training and professional development.
• Opportunities for advancement within a growing company.
• A stable, full-time opportunity in a high-demand industry.
• Benefits:
• Health, dental, and vision insurance.
• Short-term disability (STD), accident & dismemberment (A&D), and life insurance.
• 401(k) with 50% company match up to 6%.
• Paid vacation and sick days.
• Six paid holidays per year.

Why Join Us

At Chet’s Rent-All, your work makes a direct impact. By coordinating rentals efficiently and delivering exceptional customer service, you help ensure our customers’ projects succeed and our operations run smoothly. Join a collaborative, solutions-driven team where your attention to detail and commitment to service truly matter.