Equipment Financing Operations Manager

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

About the role

As a member of CIBC’s Operations team, you’ll work in a fast-paced back-office environment, directly supporting our clients’ needs. As a manager, you’ll be accountable for providing leadership and management to staff within a medium/moderately complex operational unit to achieve high performance and outstanding customer service. You’ll oversee direct reports managing multiple processes related to the bank's Equipment Financing Lending portfolio, each requiring distinct procedures and varied complexity. You’ll handle all escalated issues using your knowledge, experience, and procedural expertise to identify root causes and make sound decisions, ensuring timely resolution of complex problems. Flexibility to work processing center hours, including evenings and weekends, is required.

Responsibilities

• Client experience – Ensure the consistent delivery of high-quality service through service excellence principles to meet or exceed the expectations of internal business partners and ultimately go above and beyond service standards to exceed client expectations.
• Results-driven leadership – Assemble a culture of teamwork to deliver quality standards with minimal overtime and monitor, delegate, and distribute workload to ensure efficient and equitable workflow.
• People leadership – Lead, motivate, mentor, and guide staff by providing regular coaching and feedback to ensure employees are capable of performing at or developing to the necessary standards. Provide industry-specific expertise to resolve complex issues and develop problem-solving capability within all team members.

Work Arrangement

At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site, while other days will be remote.

Qualifications

• You are a caring and accountable leader.
• You’re passionate about developing and growing team members' abilities.
• You have experience providing coaching and hands-on support to meet team goals.
• You look beyond the moment and know your work will make a difference today and tomorrow.
• You look for new opportunities to define what's possible.
• You put our clients first and engage with purpose to find the right solutions.
• You go the extra mile because it's the right thing to do.
• You're motivated by collective success and know teamwork can transform a good idea into a great one.
• You know an inclusive team that enjoys working together can bring a vision to life.
• You embrace and advocate for change, continuously evolving your thinking and the way you work to deliver your best.
• Values matter to you. You bring your real self to work and live our values – trust, teamwork, and accountability.

Benefits

• Competitive total rewards package.
• Expected salary range of $86,600–$93,000 based on experience, qualifications, and location.
• Eligibility to participate in the relevant business unit’s incentive compensation plan, which may include a discretionary bonus component.
• Full range of benefits and programs, including:
  • Medical, Dental, Vision
  • Health Savings Account
  • Life Insurance, Disability, and Other Insurance Plans
  • Paid Time Off (including Sick Leave, Parental Leave, and Vacation)
  • Holidays
  • 401(k)
• Special perks reserved for team members.
• MomentMakers, our social, points-based recognition program.
• Wellbeing support.
• Purpose Day: a paid day off dedicated to investing in your growth and development.

Schedule

Full-time, 40 hours per week. Flexibility to work processing center hours, including evenings and weekends, is required.

Skills

• Analytical Thinking
• Business Operations
• Customer Service
• Operations Management
• Operations Support
• Prioritization
• Process Improvements
• Technical Knowledge

Job Location: IL-Chicago, 70 W Madison St Fl 9. Employment Type: Regular.