Equipment Coordinator

About the role

This position is responsible for processing Medical Equipment Orders that are sent in by the Medical Sales Consultants. These orders are processed by an Equipment Coordinator because of the special criteria such as (special cost, staging the equipment in a center, or needing special shipping requirements such as lift gate, inside delivery, set up).

Responsibilities

• 60% – Process Medical Equipment Orders from Sales Consultants: receive Purchase Agreement, analyze procurement method using warehouse inventory or create supplier purchase order, review account credit status, procure product via purchase orders with vendors or distribution centers, reserve inventory, prioritize and meet delivery requests by communicating with sales, suppliers, and warehouses, handle post‑order delivery requests including replacement orders, credits, and rebilling of invoices, review product to validate placement with equipment team and confirm customer licensing.
• 20% – Receive high volume of requests from Field Sales Consultants via ACD system, e‑mail or fax for specific equipment products and order status checks.
• 10% – Review all equipment back orders using appropriate reports (open PO’s and open Order report).
• 5% – Solve problems related to equipment orders and communicate with Credit Department, Accounts Payable, and Commission teams.
• 5% – Handle item inquiries, including questions, concerns, and product and order status searches.

Skills

• Good telephone etiquette.
• Ability to learn applicable computer systems.
• Purchasing and parts ordering.
• Very good time management skills and ability to prioritize work and meet deadlines.
• Very good attention to detail and accuracy.
• Customer service oriented and ability to work with complex issues.
• Ability to plan and arrange activities.
• Very good interpersonal communication skills.
• Very good written and verbal communication skills.
• Ability to maintain confidential and highly sensitive information.
• Ability to work in a team environment.
• Ability to multi‑task.
• Establish productive working relationships at multiple levels within the organization.

Requirements

• Typically 2 or more years of related experience.
• Preferred education: High School education, vocational training and/or on‑the‑job training.
• Travel typically less than 10%; office environment; no special physical demands required.

Pay

The posted range for this position is $35,093‑$54,834, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• PTO
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities

Schedule

Working hours will align with Eastern Time.