Equipment Coordinator

About the role

Imagine yourself doing meaningful work that makes an everyday impact on the world around you. Owning your ambition and fueling your career growth. Collaborating with a vibrant, inclusive, global team. It’s possible with a role at ChemTreat. ChemTreat, a Veralto company, is the nation’s largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment.

We understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers—from power producers to food and beverage companies to the automotive industry—helping them grow their businesses while protecting people and the environment.

Responsibilities

Reporting to the Customer Support Supervisor, the Equipment Coordinator is responsible to fulfill internal and external customer needs as an Equipment Coordinator through a high volume of complex electronic requests (averaging 20 - 30 requests a day), while also handling phone requests (averaging 20 - 30 phone calls a day).

• Quoting (Spec'ing) equipment such as controller, pumps, replacement parts and custom panels
• Setting up and maintaining tanks in internal database
• Working directly with vendors for costing and technical assistance
• Handle equipment returns and expedites from start to finish
• Understand, process, and confirm on average 20 - 30 customer requests through e-mail or fax
• Support the sales force to resolve complex situations
• Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery
• Review customer Purchase Orders (PO) for order entry
• Accurately place text-based, customer PO, and e-mail chain orders
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Determine appropriate formula to calculate salesman cost based on Chemtreat pricing
• Discern commission decisions at order entry time and take action as necessary
• Determine freight charge routing and allocation to properly apply freight charges to customers

Phone Support (Back Up Phone Support Team & Ecom Support)

• Place phone orders as needed
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Control the phone calls (direction, pace, tone)
• Diffuse irate callers

Requirements

The essential requirements of the job include:

• Associate's Degree, Bachelor's Degree Preferred
• 2-3 years of business and/or customer contact center experience preferred
• Technical equipment knowledge preferred

Qualifications

Supplemental Responsibilities:

• Ability to understand lean manufacturing metrics as they relate to daily performance measures
• Develop and share best practices with team
• Understand and adapt to change in processes and procedures
• Additional duties as assigned
• Other duties as assigned

Skills

Technical, Analytical skills and business knowledge

• Communication and Interpersonal skills; Teamwork and leadership
• Organizational skills; Self-management
• Critical thinking and attention to detail
• Ability to handle a fast-paced environment
• Professional phone and e-mail etiquette
• Strong written communication skills
• Clear phone diction
• Consistently communicate with supervisor and team regarding status of daily work load
• Positive attitude during stressful situations and ability to handle multiple interruptions
• Ability to build rapport and relationships with customers
• Confident interaction with other departments and senior leadership
• Open to change and learning

Benefits

We offer:

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)

Pay

The compensation range for this role is $26.50 - $26.50 USD per hour. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Schedule

Schedule alternates between 8:00 AM EST - 4:30 PM EST and 8:30 AM EST - 5:00 PM EST depending on business needs Monday through Friday. This position is part of the Corporate Services department located in Glen Allen, VA and will be on-site.