Equipment Coordinator

About the role

ChemTreat, a Veralto company, is the nation’s largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment. The Equipment Coordinator is responsible to fulfill internal and external customer needs as an Equipment Coordinator through a high volume of complex electronic requests and phone requests.

Responsibilities

• Quoting (Spec'ing) equipment such as controller, pumps, replacement parts and custom panels
• Setting up and maintaining tanks in internal database
• Working directly with vendors for costing and technical assistance
• Handle equipment returns and expedites from start to finish
• Understand, process, and confirm on average 20 - 30 customer requests through e-mail or fax
• Support the sales force to resolve complex situations
• Problem solve delivery issues, probe and fact find for key elements, and track orders to delivery
• Review customer Purchase Orders (PO) for order entry
• Accurately place text-based, customer PO, and e-mail chain orders
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Determine appropriate formula to calculate salesman cost based on Chemtreat pricing
• Discern commission decisions at order entry time and take action as necessary
• Determine freight charge routing and allocation to properly apply freight charges to customers
• Phone Support (Back Up Phone Support Team & Ecom Support)
• Place phone orders as needed
• Read and decipher notes in order entry
• Follow the escalation procedure for outstanding tasks
• Control the phone calls (direction, pace, tone)
• Diffuse irate callers

Requirements

• Associate's Degree, Bachelor's Degree Preferred
• 2-3 years of business and/or customer contact center experience preferred
• Technical equipment knowledge preferred

Qualifications

The essential requirements of the job include the ability to understand lean manufacturing metrics as they relate to daily performance measures, develop and share best practices with team, and understand and adapt to change in processes and procedures.

Skills

• Technical, Analytical skills and business knowledge
• Communication and Interpersonal skills; Teamwork and leadership
• Organizational skills; Self-management
• Critical thinking and attention to detail
• Ability to handle a fast-paced environment
• Professional phone and e-mail etiquette
• Strong written communication skills
• Clear phone diction
• Consistently communicate with supervisor and team regarding status of daily work load
• Positive attitude during stressful situations and ability to handle multiple interruptions
• Ability to build rapport and relationships with customers
• Confident interaction with other departments and senior leadership
• Open to change and learning

Benefits

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)
• Paid time off
• Medical/dental/vision insurance

Pay

The compensation range for this role is $26.50 - $26.50 USD per hour.

Schedule

Schedule alternates between 8:00 AM EST - 4:30 PM EST and 8:30 AM EST - 5:00 PM EST depending on business needs Monday through Friday.