Epic Willow IP Configuration Expert

Work You'll Do/Responsibilities

• Guide the Epic product specific build regarding scheduling and workflows of providers and patients.
• Enhance the support models to achieve successful enhancements, expansion, and ongoing support.
• Analyze workflows, collect data, prepare reports, and address technical issues related to Epic software.
• Prepare requirement specifications and provide technical assistance in identifying, evaluating, and configuring systems and procedures that meet user requirements.
• Review and test new releases, document outcomes, and serve as the support contact for the application.
• Contribute to all phases of the application implementation, including design, build, test, installation, and maintenance.
• Provide outstanding client service and support within the organization.
• Occasionally provide on-site support within the organization.

Qualifications

• Must have Epic Willow IP Certification.
• Must have 6+ years of recent experience with Epic implementation.
• Must have 6+ years of experience in application build and go-live, with extensive experience in implementation, workflows, troubleshooting, testing, and support.
• Must demonstrate a demonstrative understanding of technical documentation.
• Preferred Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• Limited immigration sponsorship may be available.
• Must be able to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.