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EPIC SUPERVISOR-CLINICAL DIAGONOSTICS-MAINTENANCE

OCHIN, Inc. · United States · 2 wk ago
RemoteRemoteHealthcareFull-time

Position Overview

The Supervisor, Epic Clinical Diagnostics Applications Maintenance leads, trains, and motivates the Epic Radiant, Cupid, Lumens, Ambulatory Orders Maintenance Analyst team to achieve positive outcomes and continuously add value to our collaborative. This role involves managing projects, prioritization, providing regular feedback for individual development, and training, taking the lead on communicating and mitigating issues and risks, measuring, and ensuring high quality service. The Supervisor will continually assess and make improvements to the system and processes to improve efficiency while judiciously managing the resources of OCHIN and our Members (Service Areas) to continually improve the quality of processes, internal operations, and outcomes to our members.

Essential Duties

  • Team Development: Leading, motivating, developing skills, and measuring to positive outcomes for a team of analysts, meeting both organizational and member needs
  • Manage Member Relationships & Support: support Manager and Team in developing effective workflows, solving, and mitigating complex issues and maintaining valuable relationships
  • Nurture Partner Learning: Collaborating with organization leadership to ensure timelines and deliverables are realistic and actionable
  • Ensuring that new staff are on-boarded in a methodical measured manner that prepares them for success
  • Tracking and measuring team, project, and individual performance goals
  • Auxiliary tasks as assigned

Qualifications

  • Bachelor’s Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience
  • Minimum of 3 years of experience in similar or relevant, Epic Radiant or Cupid Analyst role or Epic Ambulatory with 1 year of supervisory or team lead experience being highly desirable
  • Must have extensive experience working in Epic EHR
  • Work history in Healthcare IT is required
  • Required certification in at least one of the following: Cupid or EpicCare Ambulatory Required
  • Desired certifications include Radiant or Order Transmittal
  • Experience supporting Lumens-enabled imaging workflows or other non-radiology diagnostic imaging within Epic is nice to have
  • Experience supporting imaging and/or other diagnostic services such as EKG, Cardiac Monitoring or Stress tests
  • Strong understanding of end-to-end diagnostic workflows, including ordering, scheduling touchpoints, result routing, and clinical impact
  • Lab operations background is desired.
  • Intermediate proficiency in Microsoft Excel
  • Strong communication skills – able to communicate with both application and technical team members, as well as end users.
  • Consistently acts with integrity and accountability.
  • Process and detail-oriented, with a strong focus on data-driven decision making.
  • Proactive, self-motivated, and solution oriented.

Physical Requirements/Work Environment

This position requires a virtual home-office environment, working remotely and will require that all employees be on camera for all virtual meetings. The role routinely uses standard office equipment such as computers and mobile devices. Travel is required 20-25% to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Career Path

OCHIN offers a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

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