Epic Sr Systems Analyst - Link, Care Everywhere, Compass Rose

OhioHealth is a belief-driven health system focused on wellness, expert guidance, and community impact. We work hard, care deeply, and inspire hope through learning, growth, and achievement.

About the role

The Senior Systems Analyst – Epic will design, build, test, train, deploy, and support Epic applications to optimize clinical and operational workflows. This role requires deep healthcare IT expertise, system integration skills, and project management to ensure efficient IT infrastructure. The position partners with operational leaders and end users to translate business requirements into reliable Epic configuration, integrations, and reporting—supporting safe patient care, revenue cycle operations, and regulatory compliance while meeting Service Level Agreements (SLAs). The role encompasses two focus areas: Application Build and Application Training, with responsibilities varying by team assignment.

Required Epic Certifications: Compass Rose, Healthy Planet, Healthy Planet Link, EpicCare Link, Care Everywhere

Responsibilities

Both Roles

• Engage stakeholders to gather and refine requirements, map workflows, and design Epic build aligned with operational goals and policy.
• Create and maintain specifications, decision logs, and design documents for traceability and change control.
• Conduct gap analyses for upgrades, regulatory changes, or new initiatives.
• Manage smaller projects related to system implementations and upgrades using waterfall, agile, or other methodologies.
• Lead project teams in project execution and methodology.
• Create and maintain comprehensive documentation for system configurations and processes.
• Mentor junior analysts and provide guidance on best practices.

Application Build Role

• Configure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved design.
• Maintain environment parity and adhere to change management and build naming conventions.
• Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
• Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
• Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
• Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
• Manage service requests and incidents in a timely manner; meet SLAs through triage and root-cause analysis.
• Provide advanced support for Epic, Workday, Kronos, and other applications.
• Collaborate with IT and clinical teams to integrate across the IT portfolio (e.g., Epic, 3rd Party Imaging Applications, AI).
• Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflows.
• Partner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
• Ensure data integrity and metric definitions are consistent across modules and stakeholders.
• Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
• Embed privacy/security controls, including sensitive record handling and audit trails.
• Contribute to ITIL-aligned incident, problem, change, and configuration management processes.

Application Training Role

• Design and implement customized training programs aligned with organizational strategy and operational goals.
• Oversee maintenance, enhancement, and governance of the CareConnect curriculum.
• Ensure curriculum accuracy, consistency, and alignment with organizational priorities.
• Incorporate learner and stakeholder feedback into ongoing curriculum improvements.
• Oversee the build, maintenance, and readiness of training environments.
• Ensure clear and timely communication related to system releases and upgrades.
• Manage end-user training-related requests and incidents with professionalism and efficiency.
• Evaluate, prioritize, assign, and resolve requests within established service expectations.
• Document incidents and resolutions to support a comprehensive knowledge base.
• Collaborate with IT and operational partners to identify trends and implement preventative improvements.
• Refine support processes to enhance service quality and user experience.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Healthcare Administration, or a related field OR 10+ years of system analysis and support experience in healthcare (in lieu of degree).
• Minimum of 5–7 years of experience in system analysis and support within a healthcare environment.
• Epic Certifications: Compass Rose, Healthy Planet, Healthy Planet Link, EpicCare Link, Care Everywhere (required for both roles).
• Experience with Epic applications and healthcare workflows (clinical, revenue cycle, or IT).
• Strong requirements gathering, workflow design, and testing skills.
• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile methodologies.
• Ability to communicate with clinical, operational stakeholders, and managed service providers; produce clear documentation.
• Proven track record of managing complex projects and leading cross-functional teams.

For Application Training Role

• Epic Training Environment Build certification and 3+ years of experience.
• 2 Epic Application Principal Trainer certifications.

For Application Build Role

• Current Epic Certification or proficiency in one or more relevant modules (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity).
• 3+ years of Epic build and configuration experience.
• Previous experience in a leadership or supervisory role.
• Experience with system integration, HL7, FHIR, and interface testing.
• Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).
• Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules).

Preferred Qualifications

• ITIL Foundation certification.
• Certifications in one or more Epic applications.
• Experience in a large healthcare system or hospital setting.
• Experience with other healthcare applications and systems.
• Knowledge of healthcare regulations and compliance standards.
• Familiarity with cloud computing platforms (e.g., AWS, Azure).
• Experience with business intelligence and analytics tools.
• Advanced degree (Master’s or higher) in a related field.

Schedule

• Work Shift: Day
• Scheduled Weekly Hours: 40

Department

IS Population Health