EPIC Specialist

Brief Description

Join our team and help shape the future of healthcare on Maui! As our Epic Specialist, you'll play a vital role in supporting the clinical teams who care for our community every day. If you're passionate about healthcare technology, enjoy solving problems, love training and supporting others, and want to make a meaningful impact in a mission-driven nonprofit organization, we'd love to hear from you. This full-time, 100% on-site position which is ideal for a Maui resident looking to grow their career while improving the patient experience through Epic.

PRIMARY FUNCTION

To help care teams maximize efficiency, accuracy, and quality of care provided to our patients using EPIC as an electronic health record. Serves as the Liaison between the employees and the EPIC Team. Provides training and evaluates the EPIC related needs of the organization. Provides direct and indirect support to all EPIC users through in-person, phone, or remote access support.

Liaison

• Primary clinical department(s) will be assigned
• Represents the department in the EPIC Implementation and Optimization Meetings
• Bridges issues/problems/workflows not working to the EPIC/HCN Team for discussion and resolution
• Bridges recommendations back to the department
• First point of contact for department staff for any EPIC related issues and requests
• EPIC/HCN Team
• A contributing member of the EPIC Team
• Assists with developing, implementing, maintaining & monitoring EPIC system and patient data
• Identifies, assesses, and troubleshoots any technical EPIC related problems
• Works with external vendors and other entities as required
• Assists the EPIC Optimization Director with all upgrades and implementations
• Consults the EPIC Optimization Director for issues requiring additional assistance
• Provides back up for other EPIC Specialists when needed

Trainer

• Primary trainer for the department
• Providers and staff
• Provides training for new hires
• On-going support to new and existing users
• Provides training as a result of software changes due to Service Packs and Upgrades
• Provides training on current EHR while going through the EPIC Implementation process

Workflows/processes

• Work directly with the clinical departments to maintain workflows and update appropriate recommendations
• Identifies any gaps in user knowledge and provide appropriate training as needed
• Audit workflows to ensure consistency across the department and organization over time

System Security

• Create or terminate new EPIC users and assign security & privileges
• Modify and maintain user accounts, user groups, and appropriate security settings
• Ensures that the privacy of all patient medical information in accordance with HIPAA regulations and company policies and procedures

Other Duties

• Attends additional training sessions to improve deficiencies and enhance knowledge/skills
• Performs other duties and functions, which facilitate interdisciplinary team process and are consistent with demonstrated competencies
• Attends and participates in all-staff, departmental and targeted meetings
• Attends training sessions to improve and enhance knowledge

Qualifications

• Education
• Proof of education, training or experience as a Medical Office Assistant or comparable
• Associates Degree or higher in Business Technology or Healthcare Administration

• Experience
• Strong knowledge of HIPAA rules & regulations
• Previous experience in medical or healthcare setting, including Electronic Health Record
• Medical Terminology

• Skills/Competencies
• Must be confident in their ability to communicate with Providers and the clinical care teams
• Excellent written and verbal communication skills
• Self-learner
• Time management
• Ability to work independently
• Demonstrates positive attitude
• Works collaboratively with colleagues within and outside the department, including external vendors
• Demonstrates flexibility in accepting, changing, or completing duties & responsibilities