EPIC Sales Support Associate

About the role

Captures foundational customer and operational support by managing the order pipeline, quote-to-PO conversions, and vendor communications while systematically developing technical product knowledge.

Immediate Core Duties & Process Support

• Focuses daily activities on tracking down shipping/delivery information, expediting purchase orders (POs), and preparing standard or repeat vendor quotes.
• Implements and maintains a standardized physical folder system for quote-to-PO conversions, ensuring folders are labeled accurately with Sales Order (SO) numbers and include all pertinent spreadsheets and shop notes to guarantee seamless absence coverage across the team.
• Minimizes operational bottlenecks by adhering to strict workflow guidelines, ensuring all assigned tasks, projects, and RFQs are systematically logged and tracked via Spiro.ai.

Sales Support & Customer Service

• Generates new and repeat sales by providing basic product and technical information in a timely manner.
• Enters sales quotations and orders for new and existing customers into core operating systems.
• Confers with potential and existing customers to ascertain delivery timelines and required service needs.
• Organizes documentation on all orders and quotes to resolve discrepancies with vendor billing, monitoring scheduled shipment dates to ensure timely delivery.
• Sets up and maintains comprehensive customer files.
• Captures activities across sales, service, accounting, receiving, and shipping operations to ensure a fluid customer experience.

Sales

Augusta, GA