Epic Resolute Hospital Billing Associate Analyst

As an experienced EPIC Resolute Hospital Billing Associate Analyst at Deloitte, you will collaborate on projects as a consultant, sharing new ideas while avoiding extensive travel. This role operates under Deloitte’s Project Delivery Talent Model, which focuses on long‑term, onsite client service delivery.

Responsibilities

• Review AR aging reports and work queues to identify unpaid and delayed claims.
• Follow up with third‑party payers—including commercial and government payers—on outstanding balances to understand claim status and payer requirements for adjudication.
• Analyze claim status, remittance advice, and Explanation of Benefits (EOBs) to determine root causes of non‑payment.
• Document claim status details and payer‑provided information.
• Provide account information to payers and resolve issues related to eligibility, authorizations, claim edits, coordination of benefits, and missing documentation.
• Rebill corrected claims and route issues to coding, billing, credentialing, denials, and/or clinical teams as needed.
• Review payments, contractual adjustments, denials, and patient responsibility balances to validate accurate account resolution.
• Adhere to defined SOPs and workflows while working within Epic Resolute Hospital Billing, claims clearinghouse, payer websites and portals, and other required systems.
• Meet and exceed minimum productivity and quality standards; participate in performance improvement plans as directed by engagement management.

Qualifications

• 1+ years of experience in hospital accounts receivable follow‑up operations or a related revenue‑cycle functional area.
• 1+ years of foundational proficiency in the Epic Resolute Hospital Billing application.
• 1+ years of experience working to high‑performing productivity and quality standards, including experience with a claims clearinghouse system.
• Bachelor’s degree (preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline) or equivalent experience.
• Limited immigration sponsorship may be available.

Skills

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast‑paced, dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.

Pay

The estimated salary range for this role is $50,000‑$60,000, reflecting factors such as skill set, experience, training, licensure, certifications, and business needs. Compensation decisions are made on a case‑by‑case basis and are not typically at the top of the range. You may also be eligible to participate in a discretionary annual incentive program, subject to program rules and individual/organizational performance.