Epic Resolute Hospital Billing Associate Analyst

About the Role

As an experienced EPIC Resolute Hospital Billing Associate Analyst, you will work in a collaborative environment under Deloitte’s Project Delivery Talent Model (PDM), tailored for long-term, onsite client service delivery. This role allows you to share new ideas and collaborate on projects without extensive travel demands.

Responsibilities

• Review AR aging reports and work queues to identify unpaid and delayed claims.
• Follow up with third-party payers (commercial and government) on outstanding balances to understand claim status and payer requirements for adjudication.
• Analyze claim status, remittance advice, and Explanation of Benefits (EOBs) to determine root causes of non-payment.
• Document claim status details and payer-provided information.
• Provide account information to payers as required and resolve issues related to eligibility, authorizations, claim edits, coordination of benefits, and missing documentation.
• Rebill corrected claims and route issues to coding, billing, credentialing, denials, and/or clinical teams as needed.
• Review payments, contractual adjustments, denials, and patient responsibility balances to validate accurate account resolution.
• Adhere to defined SOPs and workflows using Epic Resolute Hospital Billing, claims clearinghouse, payer websites/portals, and other required systems.
• Meet and exceed minimum productivity and quality standards; participate in performance improvement plans as required.

Skills

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.

About the Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions transform mission-critical operations and enable clients to stay ahead with the latest advancements by modernizing technology and data platforms. Delivery models are tailored to meet each client’s unique requirements.

Qualifications

• 1+ years of experience in hospital accounts receivable follow-up operations or a related revenue cycle functional area.
• 1+ years of foundational proficiency in Epic Resolute Hospital Billing application.
• 1+ years of experience working according to high-performing productivity and quality standards; experience with claims clearinghouse systems.
• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or a related IT discipline; or equivalent experience.

Limited immigration sponsorship may be available.

Pay

A reasonable estimate of the current range is $50,000–$60,000. The wage range considers factors such as skill sets, experience, training, licensure, certifications, and business needs. Compensation decisions depend on individual circumstances. You may also be eligible to participate in a discretionary annual incentive program, subject to program rules, where awards depend on individual and organizational performance.