Epic Referrals/Cadence Analyst

About the role

We are seeking an experienced Epic Cadence & Referrals Consultant to support Epic implementation, optimization, enhancement, and production support initiatives. The ideal candidate will possess strong functional and technical expertise in Epic Cadence and Referrals and have hands-on experience across the full project lifecycle.

Responsibilities

• Lead and support Epic Cadence and Referrals implementations across healthcare organizations.
• Design, configure, build, test, and deploy Epic Cadence and Referrals solutions.
• Gather and analyze business requirements from operational and clinical stakeholders.
• Translate business needs into Epic system design and workflow solutions.
• Perform system build, configuration, validation, and integrated testing activities.
• Develop and maintain documentation including workflow designs, build specifications, testing scripts, and training materials.
• Support go-live planning, command center activities, and post-go-live stabilization.
• Identify opportunities for workflow improvements and system optimization.
• Troubleshoot production issues and provide ongoing application support.
• Collaborate with cross-functional Epic teams including Prelude, Grand Central, HIM, MyChart, and Ambulatory.
• Participate in change management processes and system upgrade activities.
• Ensure compliance with organizational standards, Epic best practices, and regulatory requirements.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of Epic Cadence and Referrals experience.
• Active Epic certifications in both Cadence and Referrals.
• Proven experience participating in multiple Epic project engagements.
• Strong understanding of patient scheduling, referral management, provider access, and operational workflows.
• Experience conducting workflow analysis and system design sessions with business stakeholders.
• Excellent communication and stakeholder management skills.

Required Project Experience

• Candidates must demonstrate hands-on experience in:
• Epic Implementations
• Full lifecycle Epic Cadence and Referrals implementations.
• Requirements gathering, workflow design, build, testing, training, and go-live support.
• Epic Cadence scheduling templates and provider scheduling configuration.
• Referral record build and maintenance.
• Decision trees, scheduling protocols, visit types, resource records, and provider records.
• Integration and workflow configuration supporting patient access functions.
• Workflow assessments and gap analysis.
• Scheduling efficiency improvements.
• Referral management enhancements.
• Operational performance improvement initiatives.
• Upgrade-related optimization and enhancement projects.
• Production Support & Maintenance
• Incident management and issue resolution.
• Break/fix support and defect remediation.
• Monthly maintenance activities and system upgrades.
• Change requests and enhancement implementation.
• On-call and post-go-live support experience preferred.

Preferred Qualifications

• Experience with Prelude, Grand Central, MyChart, and Ambulatory modules.
• Multiple Epic implementation experiences across different healthcare organizations.
• Experience in large integrated delivery networks (IDNs), academic medical centers, or multi-hospital health systems.
• Familiarity with reporting and operational metrics related to scheduling and referral management.

Desired Skills

• Epic Build & Configuration
• Workflow Analysis
• Requirements Gathering
• Integrated Testing
• Go-Live Support
• Optimization & Enhancements
• Production Support
• Stakeholder Management
• Troubleshooting & Root Cause Analysis
• Healthcare Operations Knowledge

Nice-to-Have

• Epic proficiency or certification in additional access-related applications.
• Experience with system upgrades and migration projects.
• Experience leading junior analysts or workstreams.

Job Type & Location

This is a Contract position based out of Philadelphia, PA.

Pay And Benefits

The pay range for this position is $80.00 - $85.00/hr.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

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