Epic Referrals/Cadence Analyst

About the role

The Epic Cadence & Referrals Consultant supports Epic implementation, optimization, enhancement, and production support initiatives. The role requires strong functional and technical expertise in Epic Cadence and Referrals.

Responsibilities

• Lead and support Epic Cadence and Referrals implementations across healthcare organizations.
• Design, configure, build, test, and deploy Epic Cadence and Referrals solutions.
• Gather and analyze business requirements from operational and clinical stakeholders.
• Translate business needs into Epic system design and workflow solutions.
• Perform system build, configuration, validation, and integrated testing activities.
• Develop and maintain documentation including workflow designs, build specifications, testing scripts, and training materials.
• Support go-live planning, command center activities, and post-go-live stabilization.
• Identify opportunities for workflow improvements and system optimization.
• Troubleshoot production issues and provide ongoing application support.
• Collaborate with cross-functional Epic teams including Prelude, Grand Central, HIM, MyChart, and Ambulatory.
• Participate in change management processes and system upgrade activities.
• Ensure compliance with organizational standards, Epic best practices, and regulatory requirements.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of Epic Cadence and Referrals experience.
• Active Epic certifications in both Cadence and Referrals.
• Proven experience participating in multiple Epic project engagements.
• Strong understanding of patient scheduling, referral management, provider access, and operational workflows.
• Experience conducting workflow analysis and system design sessions with business stakeholders.
• Excellent communication and stakeholder management skills.
• Hands-on experience in: Epic Implementations, Full lifecycle Epic Cadence and Referrals implementations, Requirements gathering, workflow design, build, testing, training, and go-live support, Integration and workflow configuration supporting patient access functions, Optimization Projects, Workflow assessments and gap analysis, Scheduling efficiency improvements, Referral management enhancements, Operational performance improvement initiatives, Upgrade-related optimization and enhancement projects, Production Support & Maintenance, Incident management and issue resolution, Break/fix support and defect remediation, Monthly maintenance activities and system upgrades, Change requests and enhancement implementation, On-call and post-go-live support experience preferred.

Preferred Qualifications

• Experience with Prelude, Grand Central, MyChart, and Ambulatory modules.
• Multiple Epic implementation experiences across different healthcare organizations.
• Experience in large integrated delivery networks (IDNs), academic medical centers, or multi-hospital health systems.
• Familiarity with reporting and operational metrics related to scheduling and referral management.

Skills

• Epic Build & Configuration
• Workflow Analysis
• Requirements Gathering
• Integrated Testing
• Go-Live Support
• Optimization & Enhancements
• Production Support
• Stakeholder Management
• Troubleshooting & Root Cause Analysis
• Healthcare Operations Knowledge

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Philadelphia, PA.

Pay And Benefits

The pay range for this position is $80.00 - $85.00/hr.

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.

About TEKsystems Global Services

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions.