Epic Products Analyst - Epic Grand Central

About Orlando Health

Orlando Health is a trusted and respected healthcare organization with a legacy spanning over 100 years. We deliver professional and compassionate care through award-winning hospitals, ERs, specialty institutes, urgent care centers, primary care practices, and outpatient facilities. Our 27,000+ team members serve communities across Florida and beyond.

Benefits & Perks

• All-inclusive benefits starting day one
• Student loan repayment and tuition reimbursement
• FREE college education programs
• Retirement savings plans
• Paid paternity leave and fertility benefits
• Backup elder and childcare
• Pet insurance
• Paid time off (PTO) and holidays

Available for both full-time and part-time employees. Orlando Health has been recognized by Forbes as a Best-In-State Employer for 2024 and as one of the “Best Places to Work in Healthcare” by Modern Healthcare.

Responsibilities

Essential Functions

• Attend meetings to review end-user performance, track and trend issues, analyze workflow problems, assess system capabilities, monitor feedback, and identify potential system enhancement needs.
• Perform workflow analysis, collect data, produce reports, and investigate issues to support technical and business decision-making for Epic software.
• Participate in change processes, content governance, and prioritization; implement approved new development, system enhancements, and releases.
• Troubleshoot problems and respond to questions from the Service Desk and end users in a timely manner.
• Monitor system performance; troubleshoot and resolve application issues and system errors.
• Participate in the evaluation and implementation of new module releases.
• Identify, analyze, and recommend improvements and enhancements to operational processes and system automation.
• Provide status reports and update trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
• Collaborate with Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices in build decisions.
• Create security classification templates to ensure appropriate access levels while protecting patient health information.
• Design, modify, and implement testing processes, including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments.
• Coordinate and participate in application upgrades and changes.
• Monitor and collaborate with stakeholders during the integration of interfaced applications to ensure system and patient data integrity.
• Analyze, design, configure, test, and evaluate new or changed clinical/business application functionality and workflows to meet enterprise requirements; manage master file changes for new features.
• Collaborate with Cogito analysts and others for Epic native reports and dashboards.
• Provide information and support to Instructional Designers to facilitate training development.
• Ensure interoperability between Epic applications and other supporting applications.
• Communicate with vendors regarding technical issues with Epic integration.
• Participate in the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
• Maintain reasonably regular, punctual attendance consistent with Orlando Health policies, ADA, FMLA, and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Other Related Functions

• Provide remote end-user support, including participation in on-call service rotations.
• Perform other duties as assigned.

Requirements

Education/Training

• Bachelor’s degree in science, healthcare administration, business, computer science, information systems, informatics, or a related field.
• Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree.
• High school diploma or equivalent and four (4) years of directly related work experience may substitute for the Bachelor’s degree.

Licensure/Certification

• Epic certification in the primary build application is required within six (6) months of appointment and must be maintained.

Experience

• Minimum of two (2) years of experience in a healthcare operations field (Acute/Post-acute Care, Ambulatory, Allied Health, or Revenue Cycle) is required.
• May substitute experience in a healthcare operations field with a minimum of two (2) years of experience in an information technology field.
• Exposure to or experience with Epic or other electronic health record software products is preferred.