Epic Hospital Billing SBO Analyst

The Role

Your Mission: As the Epic Hospital Billing SBO Analyst, you will provide intermediate system-level support for multi-user clinical and financial applications, operating systems, hardware, software, and reporting tools. This includes installation, configuration, training, maintenance, and ongoing support of these systems.

This role requires intermediate knowledge of systems analysis, along with a comprehensive understanding of project management concepts and methodologies. You will lead and actively participate in project planning sessions, establishing clear goals, milestones, and procedures, while managing projects of varying complexity.

You will promote excellent customer service and leverage strong communication skills to support the success of all software applications. Additionally, you will partner with cross-functional departments to promote, educate, and train on current applications, while working collaboratively with Xtensys staff, clinical and operational teams, and other stakeholders to achieve project goals.

What You’ll Do Day-to-Day

• Ownership & Initiative: Take ownership and drive work forward, seeking opportunities to add value.
• Strong DecisionMaking: Navigate complexity, analyze challenges, gather insights, and make informed decisions.
• ResultsDriven Mindset: Set high standards, prioritize effectively, overcome obstacles, and stay accountable to timelines, quality, and outcomes.
• Adaptability & Resilience: Thrive in dynamic environments, stay composed under pressure, and flexibly adapt to change.
• Innovation & Continuous Improvement: Challenge the status quo, bring fresh ideas, and drive meaningful improvements in processes and outcomes.
• Project Management Expertise: Manage multiple priorities, anticipate resource needs, track progress, and ensure successful delivery across projects of varying complexity.
• Growth Mindset: Commit to continuous learning and development, seek feedback, expand your skillset, and share knowledge with others.
• MissionDriven: Embodify and promote Xtensys’ vision and values, bringing energy and purpose to your work while aligning your contributions to our broader mission.

Who You Are & What You’ll Bring

• Proven Track Record: Minimum 3 years’ experience in technology and/or healthcare or related industry.
• Excellent verbal and written communication skills.
• Ability to work well in a team environment by accepting and offering constructive feedback and supporting team goals.
• Ability to multitask and complete assigned tasks independently with minimal guidance, maintaining attention to detail and offering guidance to other team members.
• Ability to analyze and troubleshoot problems and offer solutions.
• Comprehensive understanding of application support.
• Ability to serve as a primary resource for at least 1 application module.
• Ability to gather, translate, and communicate business or clinical requirements into technical solutions for application implementation.

Education/Certifications

• Bachelor’s degree in Information Technology or related field is preferred.
• Epic Resolute Hospital Billing Administration certification is required.

Technical Savvy

• Proven experience in leveraging knowledge of Epic Foundation and Epic applications to optimize workflows and improve patient care.

Communication

• An ability to translate "techspeak" into helpful, clear solutions for nontechnical users.

Travel Requirements

Up to 25% for implementations, upgrades, golive, etc.

Physical Readiness

• Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force.