Epic Grand Central Analyst (Information Technologist 3) - 20036179

About the role

The Ohio Department of Behavioral Health (DBH) is transitioning to its new name—Ohio Department of Behavioral Health—as of October 1, 2025. This change reflects the department's commitment to providing comprehensive, person-centered care for Ohioans.

Responsibilities

• Serve as the agency’s Epic Grand Central analyst by designing, building, configuring, testing, implementing, and maintaining Epic Grand Central applications, including bed management, patient placement, transport management, capacity planning, and patient progression tools.
• Analyze current patient flow, bed management, and capacity management workflows with operational and clinical stakeholders; identify process gaps and translate business, operational, and regulatory requirements into functional Epic Grand Central solutions.
• Configure and maintain patient placement and bed assignment workflows supporting behavioral health and sensitive-population patients while ensuring compliance with HIPAA, applicable Ohio confidentiality standards, agency privacy policies, restricted patient visibility requirements, and appropriate access controls.
• Support accurate patient placement records, duplicate visit resolution, and coordination with Identity/Enterprise Master Patient Index (EMPI) and registration teams to maintain the integrity of patient movement, census data, and patient progression workflows reflective of behavioral health inpatient and outpatient operations.
• Manage the complete system change lifecycle, including requirements analysis, build, testing, validation, implementation, upgrade support, release management, and post-go-live stabilization for Grand Central applications.
• Troubleshoot application issues submitted through the IT ticketing system; perform root-cause analysis and resolve or appropriately escalate issues within established service-level expectations.
• Develop and maintain build documentation, configuration records, testing scripts, and change management documentation for Grand Central workstreams.
• Serve as the liaison between patient placement teams, nursing leadership, operational leadership, and IT teams to ensure bed management and patient flow workflows remain optimized, accurately configured, and aligned with operational needs.
• Perform cross-application responsibilities as Grand Central workload allows, including patient flow-adjacent Epic modules such as Prelude (Registration), Identity/EMPI, ADT event management, and capacity-related interoperability workflows, as prioritized by management.
• Aid in the analysis, system build, testing, implementation, and production support for assigned Epic application areas outside Grand Central to meet organizational priorities.
• Collaborate with Epic application teams supporting Prelude, Clinical Documentation, Orders, Health Information Management (HIM), Care Everywhere, Hospital Billing, Professional Billing, and other integrated applications to ensure seamless admission, discharge, transfer (ADT), patient placement, and revenue cycle workflows.
• Promote system security by adhering to State of Ohio and agency cybersecurity policies, security standards, and best practices while maintaining data integrity, confidentiality, and appropriate access controls for patient placement and census information.
• Ensure Epic Grand Central and assigned application configurations comply with applicable security, privacy, confidentiality, and access-control requirements governing behavioral health and sensitive-population patient information.
• Complete required security awareness training and promptly report suspected security incidents or vulnerabilities in accordance with agency procedures.
• Remain current with emerging healthcare technologies, Epic enhancements, industry standards, and best practices; continuously develop new technical and functional skills.
• Apply new Epic functionality and industry best practices to improve patient flow, bed management, operational workflows, and system performance.
• Perform other related duties as assigned in support of agency information technology and healthcare operations.

Qualifications

• 36 months combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) including 12 months combined work experience as specified by the agency position description & job posting.
• Or completion of an undergraduate core program in computer science or information systems; 12 combined work experience in multiple areas of assigned responsibility (e.g., infrastructure, database administration, software development, business process analysis) as specified by the agency position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above.

Required Educational Transcripts

All eligible applications shall be reviewed considering the following criteria: qualifications, experience, education, and active disciplinary record. Official transcripts are required for all post-secondary education, coursework, or degrees listed on the application. Applicants must submit an official transcript before receiving a formal employment offer. Failure to provide transcripts within five (5) business days of the request will result in disqualification from further consideration. Transcripts printed from the institution’s website will not be accepted. The Ohio Department of Behavioral Health reserves the right to evaluate the academic validity of the degree-granting institution.

Agency Contact Name and Information

Human Resources
Unposting Date: Aug 12, 2026, 11:59:00 PM
Work Location: James A Rhodes Office Tower 27
Primary Location: United States of America-OHIO-Franklin County-Columbus
Compensation: $34.53 per hour
Schedule: Full-time
Work Hours: 8:00 AM - 5:00 PM
Classified Indicator: Classified
Primary Technology: Not Applicable
Agency Overview: The Ohio Department of Behavioral Health (DBH) strives to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders. DBH values Service-Oriented (Person Centered, Solution Oriented Customer Focused), Collaborative (Approachable, Reasonable, Transparent), Value Driven Innovative (Yes Before No), and Strong Sense of Urgency. Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.