Epic Clinical Case Management Analyst

About the role

This position involves identifying, mapping, measuring, analyzing, and improving routine to moderately complex clinical and business processes, problems, and information requirements for assigned Epic application(s).

Responsibilities

• Perform current and future workflow analysis and map out critical business processes using business process reengineering techniques, industry standards, and best practices.
• Prepare documentation for business requirements by using case diagrams, data flow diagrams, data models, and object models to present, discuss, and analyze various dimensions.
• Evaluate whether a proposed solution meets the business and clinical needs.
• Translate user requirements into functional and technical design specifications and review with the user to ensure accuracy.
• Prioritize requirements based on business needs and discuss the technological impact of business requirements.
• Perform applicable system(s) configuration that meets business requirements.
• Develop test plans, test cases, and test scripts to validate performance of all functions.
• Conduct effective unit, integration, system, and end-user acceptance testing through execution of the tests, tracking problem reports, and documenting all final outcomes.
• Provide client and support training through development of training materials, training trainers, and end-user(s) as appropriate to the project.
• Monitor system functionality and clinical and business processes, instituting changes as needed.
• Effectively explain the functioning of the assigned application(s) and related systems to the users.
• Assist users with using the full functionality of the application(s) and process flow.
• Develop and maintain product documentation, including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures, and troubleshooting guidelines.
• Communicate project status and upgrades to clinic users, including any potential delays/downtime related to application(s).
• Manage multiple requests from multiple users and balance priorities.
• Schedule and manage application version upgrades for assigned applications.
• Respond to user calls as necessary.

Requirements

• Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department.
• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 3 years in an IT or clinical environment with business process mapping, analysis, defining business and user requirements, acceptance testing, and documentation experiences.

Skills

• Experience in using applications, operating systems, and databases to include the basic hardware, platform, connectivity, and interface design.
• Experience in Epic and other Healthcare applications.
• Project management experience with the ability to use project management software.
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail-oriented, set priorities, and accomplish assignments in a timely manner utilizing excellent customer service skills.
• Organizational and analytical skills.
• Strong problem and issue resolution skills.
• Strong written and oral communication skills.
• Ability to work closely with healthcare application users, vendors, and technical professionals.
• Demonstrated ability to translate user requirements into system specifications.
• Understanding of change management practices and procedures.
• Demonstrated understanding of technical components and how they relate to applications.

Work Environment

Must have the ability to perform work-related travel and therefore may be exposed to road and weather hazards. Exposed to a normal office environment. Must operate all equipment necessary to perform the duties of the job. Must be able to lift up to 40 lbs. occasionally. Sits the majority of the workday; also lifts, reaches, and bends throughout.

Preferred remote locations in IL, WI, NC, GA. Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. No relocation, No Sponsorship or transfer of visa for this position.