Epic Certified Cheers Analyst

Key Responsibilities

• Serve as the primary build analyst for Epic Cheers Call Management
• Design, configure, build, test, and optimize the Cheers application to support call center operations and patient access workflows
• Collaborate with operational and technical stakeholders to gather requirements and implement Epic best practices
• Mentor and provide knowledge transfer to Cadence team members, helping develop internal application expertise
• Support integrated testing, issue resolution, and implementation readiness activities
• Develop and maintain application documentation and build specifications

Required Qualifications

• Current Epic Cheers certification required
• Demonstrated experience implementing and building Epic Call Management functionality within Cheers
• Strong understanding of patient access, scheduling, and call center workflows
• Experience serving as a lead or primary analyst on one or more Epic Cheers implementations
• Excellent communication, collaboration, and analytical skills

Preferred Qualifications

• Epic Cadence certification or significant Cadence implementation experience
• Multiple Epic implementation or optimization engagements
• Experience supporting integrated testing, go-live, and post-go-live stabilization

About the Role

We are seeking two experienced Epic Cheers Certified Analysts with hands-on Call Management implementation experience to support a major Epic implementation.

Benefits

• Team coffee breaks and happy hours
• A book club
• A grill master competition
• March Madness events
• A Divurgent Pets group
• Team engagement programs

Our Team

Divurgent is a solutions provider focused on what matters most to our client partners. We disrupt the typical value equation by using data-infused, flexible, and scalable solutions that demonstrate and quantify value for our partners. We are committed to IT evolution, deploying tailored solutions that help our client partners achieve improved operational effectiveness, financial performance, and quality of customer experience.

ELITE Values

Excellence, Learning, Innovation, Trust, Enthusiasm – drive us to be and do more to redefine healthcare consulting, transforming healthcare for our clients and the communities they serve.

Our Mission

Your partner in digital acceleration.

Our Vision

Advisory firm of choice for leading healthcare organizations and talent.