Epic Beacon Application Analyst, Clinical Service Line Solutions, Baptist Medical Center

About the role

Baptist Health is recognized as a top place to work in health care, caring for more patients in Northeast Florida than any other provider and ranking as “most preferred” for over 30 years. It is Jacksonville's only locally governed, faith-based, not-for-profit health system, providing a full spectrum of preventive and specialty care through 200+ locations and six hospitals, including centers of excellence such as Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute, and Wolfson Children's Hospital. The Epic Beacon Application Analyst, Clinical Service Line Solutions, serves as a lead technical and operational resource supporting the design, optimization, and maintenance of Epic modules related to clinical research and oncology workflows, collaborating with clinicians, researchers, and operational leaders to translate complex requirements into efficient, compliant, patient‑centered system solutions. The role provides advanced configuration, builds workflows, supports integrations, ensures data accuracy across oncology and research applications, and drives workflow optimization to support safe, effective, data‑driven patient care. Approved remote work locations include AL, FL, GA, ID, IN, KY, LA, MS, NC, OH, OK, OR, SC, SD, TN, TX, VA, WV, WY; primary location is the Baptist Digital Solutions Center.

Responsibilities

• Ensures the operational effectiveness of enterprise applications, addressing user needs while assisting with incidents, updates, and upgrades to maintain system health.
• Provides ongoing analysis and troubleshooting support of application system components to meet clinical and business requirements.
• Performs application testing and participates in integrated testing of current and newly released vendor functionality to ensure system reliability.
• Contributes to updates, upgrades, and projects within and across applications, developing application‑specific solutions.
• Provides 24/7 customer support for applications within the analyst’s accountability.
• Works on projects across applications, developing application‑specific enhancements and reports aligned with organizational priorities.

Requirements

• Minimum 2 years of experience in Clinical Applications and Systems (design, build, integration, activation).
• Minimum 2 years of related experience.
• Protocol build experience for adult and pediatric populations preferred.
• 3‑5 years of Epic build experience.
• Experience with Epic Roundtable preferred.
• Epic Beacon certification preferred.